Your Role In History As An Entrepreneur

COMMUNICATIONS  NETWORK

Adapted from the book 30 DAYS TO THE NEW ECONOMY written and published by Peggy Salvatore

Your communications network needs to be at the very

heart of your business model in the New Economy.

A communications plan with your team and your customers is no longer just a “nice to have.” It is absolutely essential to your survival.

It doesn’t matter whether your products are virtual or physical, you need a full-time communications network in place to keep your business stabilized and viable.

Your communications network is based on your Internet provider but only starts there. Communications includes the platform for communicating, the software that you use, the web of relationships that you have, and your people as well as technical communication skills.

Beyond a reliable Internet connection, you need to be running software that is compatible with everyone else. Most of the web-based communications platforms run for everyone, just about everywhere. And they are easy to use. Your communications platforms need to be universal because building and maintaining productive relationships with customers and team members depends on platform functioning in addition to how you “come across” to others.

It’s best to start with a reliable email service. Then add a service that allows you to deliver large files such as Dropbox, or another file transfer protocol provider. Next, add a team-friendly platform where you can gather everyone for face-to-face virtual meetings (e.g., Skype, Go To Meeting, etc.). Finally, you’ll want to  layer any number of software programs that enhance your experience, and set to work honing your personal listening and presentation skills.

In concert with developing your email, messaging and meeting services, social platforms, and personal communication skill platforms, you’ll need to be thinking about how to be–or have someone close to you be–a centralized axis for keeping all those around you in the strategical planning and tactical action steps loop.

Even if you are technically savvy, expect to have a technical support person or three at your disposal. If you have someone whose job it is to manage the technical communications issues upon which your Internet business relies, it frees you to concentrate on the pieces that you can’t replicate which is all the value that your specialty brings to the marketplace.

I am always impressed and amazed at the stories of entrepreneurs who dedicated nights, weekends and months to mastering communications platforms to build their business. But at some point, sooner rather than later as revenue arrives, it is a good idea to liberate yourself from maintaining the networks upon which your business depends and put that into professional hands.

Your ability to communicate with your customers and your staff is the lifeblood of your business in the New Economy.

You cannot afford to jeopardize your customer communications flow and consistency simply to save a few dollars, or because you think that you can do it well enough. “Well enough” isn’t good enough as you become a bigger player, even a marginally bigger player (unless you’re just faking it)!

Put your money into development of an ongoing communications platform as one of your first investments. It is one investment that can make the difference between life and death for your business. Remember: HEARING IS NOT LISTENING!

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C’mon back WEDNESDAY 10/14 for Day 28  —

What’s your plan for keeping sharp and tuned in? You’ll need more than a grinder and a radio.

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For more information on Peggy Salvatore’s book: 30 Days to the New Economy [© Peggy Salvatore 2015. All Rights Reserved.] click on ENTREPRENEUR NEWS or visit ow.ly/RysnP for the E-book

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Hal@Businessworks.US      Peggy@Businessworks.US

Open Minds Open Doors

Thanks for your visit and make today a GREAT day for someone!

Your Role in History as an Entrepreneur 

TWITTER FEED FROM SYRIA

Adapted from the book 30 DAYS TO THE NEW ECONOMY

written and published by Peggy Salvatore

Remember the Arab Spring? What was that, anyway?   People protesting for freedom, I think. People

    throwing off the shackles of oppression —
as portrayed by the press. That was the official meme.

Like King George issuing an edict to America’s colonies, the official meme was received with a jaundiced eye by the people in the middle of the action and their Internet friends around the globe.

Let’s face it. People are playing video games with other people all around the world, all the time. And global business ties keep everyone in close proximity to every-one else via Skype or a short jet hop.

Like never before in the history of the world, people get to know each other (or at least a little ABOUT each other). And it gets harder each day for an official story to go unchallenged. So it was with the Arab Spring.

As tumult rocked the Middle East, video gamers texted each other across and between continents. They started Twitter feeds. People talked about what was going on.

This dynamic affects business. At the same time as global corporations are capable of spreading influence instantaneously, so is the small on- line entrepreneur. If knowledge is power, power is no longer hierarchi- cal. Power is flat. It is matrixed. It favors the nimble.

Global corporations may be SEO and Google search engine masters. But today’s Internet entrepreneur has a real shot at reaching customers in her/his space using various networking opportunities in his/her field — darting around, past, over and under the global giants.

The average Internet Joe can connect with other Internet Joe’s and Jane’s in small to medium sized businesses and make an excellent living working for individuals who need his expertise.

Like the video game friends texting real-time human concern during the Arab Spring, personal networks have a flexibility and humanity that allow them to reach people on a level that the major players cannot.

The Internet offers small service and product providers the same, if not better, opportunities for personal service and connection to many poten- tial customers around the world as those exercised by huge multi-national corporations.

Customers benefit from low cost, high quality and personal service using Internet Joe businesses operating in the new economy.

This democratization of knowledge and power has leveled the business playing field. It has also leveled the political playing field which is, if not the same thing, something very highly related and correlated.

Just as politics attempts to control who gets what, and who decides, the proliferation of information puts control into the hands of the aver- age Internet Joe. He is the customer and the provider as the flattened power matrix envelopes everyone with an Internet connection.

From this vantage point, new products and services are being develop-  ed in a way that is not just close to the customer, but are being develop- ed in conjunction WITH the customer!

And with Internet Joe now everywhere, all the time, the New Economy transcends borders, nations and politics.

C’mon back MONDAY 9/14 for Day 5 to find out
how this impacts commerce.

When you need some personal, one-on-one coaching beyond the Internet offerings, give us a call. (Direct line numbers on masthead above.) In the meantime, follow us HERE for FREE for the next 26 days to see what others think, and discover some of the surprise findings we have in store for you—new and proven “mental apps” to apply to your own entrepreneurial and business development!

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For more information on Peggy Salvatore’s book: 30 Days to the New Economy [© Peggy Salvatore 2015. All Rights Reserved.] click on ENTREPRENEUR NEWS  or visit ow.ly/RysnP for the E-book
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Hal@Businessworks.US    Peggy@Businessworks.US

Open  Minds  Open  Doors

Thank you for your visit and make today a GREAT day for someone!

Entrepreneur Programs

Do Not Make Entrepreneurs

Entrepreneurship can be taught. And those who are entrepreneurs can be made more productive. But the truth is that those not born with entrepreneurial instincts and attitudes can only learn what the tools and ingredients are –and maybe even how to use some of them– yet never become entrepreneurs.

Not everyone, after all, can consistently look at problems and count them as opportunities. Thomas Edison saw his 10,000 attempts to invent the lightbulb as 9,999 ways to learn from, that led him to the last.

Just as tools and ingredients do not bake cakes, neither do they make entrepreneurs. What happens to the cake if you put the egg in at the wrong time? What happens to a well-informed entrepreneurship student who’s afraid to take reasonable risks?

Can risk-taking be taught? Maybe. But when the moment of truth arrives, will a top student who fully understands reasonable risk-taking, but lacks entrepreneurial instincts, actually take the risk she or he needs to take to achieve success?

Entrepreneurial instincts practically dictate resistance toward and distrust for authority figures. Does this preclude meaningful instruction? Who can teach entrepreneurship except an entrepreneur?

And how many entrepreneurs are driven by the entrepreneurial-essential fire-in-the-belly desire to put themselves in the middle of a complex politically-stratified organization that relies on academic authority channels to exist, when they themselves could instead be developing the next great medical treatment or mobile app, or self-tying shoelace?

Entrepreneurs are driven by making their ideas work, not by others’ ideas, not by money, not by organizational achievement. Though there undoubtedly must be some exception somewhere, my lifetime of entrepreneurial pursuits and independent coaching (to instill entrepreneurial values in organizations), has yet to uncover even one.

An entrepreneur is an entrepreneur is an entrepreneur. [That’s sort of like: “if it quacks like a duck . . .”] Learning as much as one possibly can about entrepreneurial-thinking-and-doing will, without doubt, strengthen one’s business and career odds for success — on a campus, in a corporation, or in small businesses run by entrepreneur-savvy people. And, yes, even in government captivity.

Realities:

• Don’t expect such efforts to crank out legions of entrepreneurs
• Many succeed beyond their dreams without even an inkling of entrepreneurial values
• Almost every business and career can benefit by infusions of entrepreneurial energy and style

Like teaching those few-and-far-between truly brilliant musicians that they have what it takes, entrepreneurship teaching and training efforts can provide much-needed wakeup calls! Programs grounded in entrepreneurial traits, characteristics, behaviors, and action-orientation do indeed succeed. They raise consciousness for students and corporate executives who have what it takes, but who never quite cultivated the awareness levels needed to put it all together for themselves.

Deliverables include: increased innovation, productivity (less wasted time, energy, resources and money), and sales; increased customer and market awareness and responsiveness; sharper and quicker decision making; accelerated market testing; rapidly expanded networking and referral bases; enhanced communication skills; and a stronger across-the-board sense of teamwork, self-fulfillment, and self-motivation.

The ultimate entrepreneurship determinant is REALITY

. . . existing as much of the time as possible in the

“here-and-now” present moment. 

Are you?

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Hal@Businessworks.US    931.854.0474

Every career success requires

this entrepreneur discipline:

No matter your career, you need this. Whether you’re a corporate muckity-muck, teacher, politician, healthcare specialist, secretary, retail clerk, telemarketer, athlete, stylist, cowboy, sales rep, business owner, logistics manager, IT guru, pilot, media mogul, entertainer, writer, lawyer, pastor, government administrator, student, or a stay-at-home Mom (or Mr. Mom) . . . or add your own description: ________________.

No matter your career, you need this entrepreneur discipline.

Well, sure. You’re reading this, so you already have a commitment to learn and grow. You’re already motivated to achieve. Odds are you have some degree of integrity—doing the right thing even when no one else is watching! And you likely have some entrepreneurially-embedded sense of urgency.

Entrepreneurs are also willing to take reasonable risks and adapt readily to change. But risk-taking and adaptability are not always reliable measures of career success. You work hard at making the most of your communication skills by listening and observing carefully and tenaciously. Well, that’s a good thing, and may even be worth a few points toward achieving the magical level of success you crave.

But all of these assets—and many more you undoubtedly possess aren’t worth a hill of beans without a highly developed sense of vigilance. Huh? You thought that was a discipline relegated to the military or research scientists.

Well, here are a couple of not-too-shabby practitioner/advocates:

• Henry David Thoreau, the noted American author, philosopher, abolitionist, naturalist, tax resister, development critic, surveyor, historian, and environmentalist who urged followers to “be forever on the alert.”
• And how about Thomas Jefferson: “The price of freedom is eternal vigilance!”

So how does vigilance fit here? What makes it so special? Why should those who aspire to some measure of success really care? What’s the deal? What’s in it for me?

The answer: Vigilance is as Thoreau described, being forever on the alert. Alert to what? Alert to opportunities, market changes, society changes, world changes, job changes, personal and family changes . . . and assessing the impact of each, based on HOW (not why) you do what you do, HOW (not why) you use what you have, HOW (not why) you make the most of the skills you’ve developed.

It is all about being continually focused as much of the time as possible on the realistic present “here and now,” instead of the fantasy-filled past and future. Vigilance occurs in the present. How much of your life and success pursuits are in the present? The more they are, the closer you get to where you’re going.

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Hal@Businessworks.US    931.854.0474

Business Owners and Managers . . .

     WISH YOU COULD BE . . .

?????????????????????

STOP WISHING that you knew what was being said when something goes wrong. Instead, start asking the right questions to find out what you really need to know.

But don’t ask “WHY?” – that only breeds excuses. WHY were you late again? My alarm clock broke. I got a flat tire. My dog was sick. I had to help a neighbor. My mother-in-law showed up for breakfast. I had a really late night last night, and . . . Well, ya’see, I belong to this carpool, and . . .

Instead, ask “HOW?” Find out the process that is or was involved. And don’t settle for a “WHY” answer that many people offer even when they are asked “HOW?”

Staying with the same “late for work” scenario, try asking the late person: HOW can you prevent being late again? Can you give me three steps you’ll take immediately that will keep you from being late again? Please write them on a piece of paper and drop it off here before you head home today.

You’ll be amazed at the results that come with handing in that piece of paper.

If necessary, explain that you want to understand the steps involved, not the reasons for taking them. You can never make something better unless you find out how it got that way to start with . . . you need to know exactly what the specific steps were. Problems aren’t solved by addressing blame or generalities. They’re solved by studying what took place.

WHY doesn’t matter. Knowing WHY won’t help you fix things. Are you wishing you were a fly on the wall so you could have someone or some circumstance to blame, OR being able to know enough to be able to fix the problem?

Can you see how the first of these two options is anchored and invested in fanning the fires of your own self-importance? The second prompts the violator to solve her or his own problem. Do you want to make things work better . . . or feel like a hot-shot?

Well, okay, some people thrive on being management firefighters who prefer to flex their problem-solving muscles by finding fault with others instead of helping others solve their own problems. So, if that’s the case, just keep asking WHY? Oh, and just keep wishing . . . you might win a trip to fantasyland!

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Hal@Businessworks.US    931.854.0474

OPEN MINDS OPEN DOORS

Make today a GREAT day for someone!

What I’ve Learned About

FEARLESS Selling!

Speak up for what you want. If you don’t spell it out, no one will ever know where you want to go. Solicit feedback.

When you state a feeling, opinion or belief, SAY that it’s your feeling, opinion, or belief…instead of implying that you’re stating “facts.” Imagine standing in your listener’s shoes.

STOP saying “all” and “every” and “ever” and “never” because you’ll start to believe yourself…and others will start to doubt you..

When others tell you your idea won’t work, don’t believe them. Instead, give it a goal and a strategy. It’s easier to move forward with a map.

STOP, LOOK, and LISTEN isn’t just for railroad crossings. Ask questions, observe and listen hard. But as Einstein said, “all we ever have is limited knowledge”…so when it’s time to move on, go with what you know!

Turn off the news. Bombardments of negative, tragic events will invade, disrupt, corrode and corrupt positive attitudes. INSTEAD: Sing. Dance. Read. Laugh. Play. Walk. Take pictures.

Positive attitudes are preserved when you respond instead of react. If you don’t react, you can’t over-react. Learn to blame less and forgive more.

Stop worrying about how you look and pay attention to how you behave. Entrepreneurial leaders instill confidence and inspire action no matter what they wear. Contrary to popular myth: Clothes do not “make the man.”

Look everyone and every thing in the eye. Good contact, not staring. Looking at your feet or over someone’s shoulder broadcasts ambivalence and fear…feelings that fail to: sell, instill confidence, inspire trust, communicate authenticity, show interest.

When the competition gets tough, get tougher by being better informed, by delighting (not just “servicing”) your customers, and by being honest.

Keep your eyes and ears alert, and your mind open. Take more deep breaths to keep your SELF in the “here-and-now” as much as possible . . . because success is the journey, and expectations breed disappointment.

Remember your family, your friends and how to laugh. Above all: Trust your SELF!

Live. Love. Make it easy.

 Some concepts inspired by www.FEARLESStheMusical.com

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Hal@Businessworks.US          931.854.0474

Open  Minds  Open  Doors

Many thanks for your visit and Make today a GREAT day for someone!

The definition of a consultant: someone from over 100 miles away who jumps hurdles and carries a briefcase—but it’s, oh, so much more!

The Way to Get Consulting

  Clients is to BE a Consultant!

• Ask any sales pro! It’s the truth! You want to be a great baseball player? Stop thinking contracts and play baseball! You want to be a great consultant? Stop thinking contracts and BE a consultant!

• Oh, and don’t bust a gut trying to be a lawyer. (Great lawyers are great actors, not great thinkers!) You’ll grow old fast trying to draft a contract for every prospect. Besides, odds are that even if you make the sale, the contract will be broken, which creates the need for lawyers!. [Save contracts for major corporate and airhead government clients.]

• Smart rule of thumb: If a handshake’s not acceptable to a prospect, the prospect’s not acceptable as a client, even (and probably “especially”) when you’re broke!

• Pull-ease: STOP WRITING PROPOSALS! Don’t be a proposalaholic! It NEVER pays! You’ll waste a gazillion hours. Everyone wants a proposal so she or he can decide if you’re worth it, and to use as a guideline for hiring someone else who’s closer or less expensive. Some will take it and follow it and do the work themselves, or hand it off to a staff person to do it in-house. “BAM” (with thanks to Emeril!)…screwed again!

• “Well, I charge for proposals,” a consultant once told me. Seriously? Good luck with that. Yeah, seriously.

• Don’t waste time sending out emails trying to schedule in-person appointments. Just get on the damn phone and make the appointment!.

Okay, now that we’re past the preliminaries, consider this: The only efficient and surefire way to get clients is to start from the very first minute of discussion to serve the decision-maker AS IF YOU WERE ALREADY the consultant. In other words, BE a consultant.

Don’t worry about giving away your services on a first/second visit. Worry about not getting the business because you failed to demonstrate how much value you can contribute (which btw, does not translate into overwhelming your prospects). Focus instead on making pinpoint airstrikes.

Ah, and remember there are always three decision-making entities involved (sometimes one person with three different hats): The CEO, the CFO and the COO, or (depending on your expertise) the VP of Sales and/or marketing. A “sold” CEO may yield to the money-manager. And, the purpose of every first sales call is not to make a sale; it’s to get another sales call!

Great consultants (and great salespeople) listen 80% of the time. They suggest with questions–have you considered…? Great consultants call on practical and directly-related examples of experience or knowledge-base. Great consultants ask for examples and diagrams and opinions, and then weigh it all before offering recommendations.

When you demonstrate your thinking approach and knowledge base, and do it in a passionate but gracious and understanding manner, you are clearing a path for a prospect to experience how you’ll work and what you’re all about right from the git-go. Consider it a “test drive.” Consider how different the consultant model was just five years ago!

Instead of asking endless stupid questions, ask enough to find out the biggest surface problem and make simple, straightforward, practical (but not know-it-all attitude) suggestions. Express these as what you BELIEVE (not “think”) might be the most productive or meaningful or rewarding solution direction (What has the prospect suggested as a goal or pursuit direction?)

Here’s the thing. If you can’t sit on the same side of the table physically, sit on the same side of the table mentally. And you may not like hearing this because you may think it’s “old-fart” stuff, but you should know it is the truth: What all of us buy all of the time is TRUST. So put yourself in the other person’s shoes. Period.

Happy Consulting!

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 Hal@BusinessWorks.US or 931.854.0474 or comment below

Birthing Healthcare Business

Until you’ve worked on the front lines of a medical or therapeutic group practice, a private healthcare facility, or on a pharmaceutical or medical device core management team, you’re not likely to ever appreciate that healthcare entrepreneurship is a radically different beast.

Non-healthcare business entrepreneurs—minus the excessive regulatory compliance baggage—can afford to be more freewheeling than their healthcare provider-based counterparts.

Healthcare entrepreneurial ventures can carry astronomical price-tags for R&D. The accompanying array of complicated startup legalities, convoluted tax restrictions, partner negotiations, branding and marketing (Healthcare is NOT about smiling doctor billboards!), recruiting and interviewing, position statements, community relations, and building a referral base is enough to confound many dedicated providers who lack even basic business training or experience.

So what? Who cares? You might ask.

This is not to trivialize the amount of hard work and suffering that accompanies the launch of non-healthcare entrepreneurial enterprises—particularly those ventures giving birth to non-healthcare-related hi-tech products and services. It is simply that healthcare has it harder!

Initial non-healthcare-related business investments are often from friends and family who are happy to just get their initial money back.

But healthcare investors are often professional investor outsiders with no knowledge of your business, who want unrealistic return on investment, who are not interested in your sweat equity, and who want to own controlling interest in exchange for the funding they provide.

These wealthy individuals often seek to be “part of the action” and are willing to pay for it, but who will not let business founders off the hook if things fail — and, curiously, many who fit this description seem always to appear at the moment when you most need it.

The #1 underlying message here is DON’T NEED IT! When you most need money, you can be sure you’ll be communicating it without even a word, and that’s like blowing a game-starting whistle to send in the circling sharks. You think TVs “Shark Tank” name has no basis?

Underlying message #2 is STAY FOCUSED ON MAKING YOUR CORE BUSINESS WORK INSTEAD OF LOOKING FOR A QUICK FIX BY EXPANDING OR EXTENDING IT TOO PREMATURELY . . . TRUST YOURSELF AND BE REALISTIC.

So, if you have a choice between starting up a decorator windshield wiper blades company and establishing a business that aims to produce anti-bacterial clamps for micro-surgical openings, or starting up an orthopedic group practice, avoid healthcare pros money woes and go for the wiper blades! (But don’t think a year of that qualifies you to be in the windshield business, the windshield washer fluid business, and the rearview mirror business—or to think a 500-unit order means you need to break ground for a monster manufacturing plant!)

Just in case that thought crosses your mind, go back to the #2 message above, and if you do it right, you’ll be accommodating the #1 message without even trying. Because? Because you won’t need money because you’ll be too busy building your business and blowing out the walls of your garage!

If you’re truly “locked in” to a healthcare business startup, step carefully, listen carefully, speak and write carefully, and don’t let any amount of cash infusion take control out of your hands unless you have something else ready to put your hands on, and can (and are willing to) walk away comfortably. And remember–above all else– that Healthcare Leadership can mean only one thing . . . and it’s not Obamacare or “Lean” Management!!

When is a pat on the back

  really a kick in the butt?

A client tells you your service is great, then complains about it later to others. Assuming nothing changed along the way to erode the value of your praiseworthy performance, your sense of anguish may simply be the result of of a mixed message. Mixed messages find their way into everyday business exchanges with increasing regularity.

“Pretty good job . . . for a woman!” is a typical example. “You’re doing this the right way, but you need to slow down and think it through better!” is another. Have you ever heard something like: “We need to move forward with plans to collaborate, but not at the expense of our own department (division, team, group)?”

Mixed messages are nonproductive. Mixed messages often couch hidden agendas. Unlike much problem solving that requires “two to tango” and cannot be realistically addressed by a single entity alone, mixed message situations can be resolved by one person taking preventive measures. These include paraphrasing, note taking, feedback, diagramming, and offering/ requesting examples. 

1)  PARAPHRASING. Instead of simply taking statements at face value and then squirming with them later, ask: “Do I understand you correctly to mean . . . (and repeat back what you think you heard, using your own words)?”

2)  NOTE TAKING. The biggest problem with note taking is that most people do not take notes. And even when they do, they fail to directly request the speaker to allow for it. “Would you mind please slowing down on (or repeating) that point for me  so I can make note of it because I don’t want to forget what you said.” is not just called for; it’s flattering to the speaker. But write it!!

3)  FEEDBACK. Speakers need to pause periodically and take inventory: “How are we doing here so far? Do you have any questions? Is all of this information clear?” Listeners need to politely interrupt periodically and take inventory: “Excuse me. Can we take a ‘Time Out’ minute here to summarize this last bit of information? I want to make sure I understand what you mean.” Write it!!

4)  DIAGRAMS. When speaker or listener is not 100% sure that communications are clear, ask for a diagram of the information; arranging keywords and ideas visually helps ensure accuracy, and can often illuminate a new perspective.

5)  EXAMPLES. Ask for them. Very few exchanges of information fail to become transparently clear when examples are offered and discussed.

Getting tangled up in miscommunication can be frustrating, annoying, and stressful. One person who is determined to “get it right” the first time, and who is willing to accept that it may take longer and be more work, will ultimately experience greater accuracy in dealing with others, and accuracy spells success.                               

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 Hal@BUSINESSWORKS.US  or comment below.