Jan 12 2009


What better way to boost your


business than to learn how to


write killer copy and content?


     Okay, a slight departure tonight to fit in a couple of news items . . .

     The Delaware Technical & Community College Spring “Business & Professional Development” promotional booklet and the College’s “Personal Development” promotional booklet both arrived today, announcing upcoming course offerings, including two I’m scheduled to teach that a number of you have asked about.  Here are the two course offering descriptions:

     Business & Professional Development

1)  BETTER BUSINESS WORDS WORK!  Learn how to boost your business and professional practice revenues with better writing!  Focus will be on writing business plan narratives, strategic marketing plans, business correspondence, reports, creative marketing and advertising for all traditional and non-traditional media applications (Website, email, print ads, news releases, broadcast commercials, brochures, billboards, direct mail, “elevator speeches”).  For owners, managers, entrepreneurs (15 hours, 1.5 CEUs); 2/4-3/11; Wednesdays; 5:30-8pm; 6 sessions. Georgetown, Delaware Campus.  $195 EYC212 231-2  Registration Info: 302.854.6966  www.dtcc.edu/owens/ccp

     Personal Development

2)  IMAGERY WITH WORDS.  Explore ways to paint fiction and nonfiction pictures with words.  Proven methods for strengthening your creative writing skills will be shared.  Sessions include stress and time management how-to’s for writers.  Tap your inner resources and sharpen your writing wits.  All levels of writing skills are welcome.  Participants will present one-minute weekly reports and bring a work-in-progress for personalized coaching  (10 hours); Wednesdays; 5:30-8pm; 4 sessions. Creative Writing Center of Delaware in Lewes, Delaware.  $119. ENO 289 271-2  Registration Info: 302.854.6966  www.dtcc.edu/owens/ccp

     Please share this information with anyone you think might be interested who lives in Delaware or the Eastern Shore of Maryland, or (especially in the case of the IMAGERY WITH WORDS sessions, anyone who lives in the Cape May, NJ area who might commute via the Cape May-Lewes Ferry.  Thank you for your ongoing support.  Tomorrow night is back to business as usual.  Have a GREAT Tuesday!  halalpiar 

# # #

Check out and contribute to the daily growing 7-Word Story started 124 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

No responses yet

Jan 08 2009

REASSURANCE sells, builds customer loyalty

Yes, you’ll live. Take two aspirin,


and call me in the morning!


     I read a study that said something like 94% of all doctor and hospital visits, even to emergency rooms, are for (drumroll): reassurance! 

     The extent to which we all need to have our backs, shoulders and tops of our hands and heads patted while being told that we will live after all, and that everything will be okay, seems highly improbable in the face of what the exaggerated tv news coverage and drama series portrayals would have us believe.

     I mean who among us hasn’t cringed at the thought of being thumped onto stainless steel and wheeled like so much beef through the butcher’s back door, into the chaos and hysteria of ER, or Grey’s Anatomy, or House, or Chicago Hope (reruns), or General Hospital, thinking we’re at death’s door but still not be a priority case because others (jumpers, stab and gunshot wounds, drug overdose and heart attacks) are dying quicker? Aaargh!

     Anyway, these thoughts surfaced today in a “BURRIS UNIVERSITY” customer service training session I ran for 25 management team members of BURRIS LOGISTICS http://BurrisLogistics.com on the Delaware Technical & Community College www.dtcc.edu campus in Georgetown, DE. 

     Participants who volunteered feedback comments in the training room, and many who approached me during and after were particularly vocal about the reassurance values of the material and methodologies covered (including stress management, behavioral focus and choices, written communications and listening skills, and the pursuit of increased self-awareness as keys to dealing better with others). 

     Based on this writer’s firsthand experience facilitating over 500 management training programs, the participation and energy levels of this particular cross-section-of-management group from 15 different Connecticut-to-Florida BURRIS locations, was exceptional.

     And it was a genuine pleasure to be the designated deliveryman of reassurance. 

     Reassurance increases self-confidence. Increased self-confidence boosts feelings of self-esteem. The combination serves to eliminate or minimize feelings of self-doubt, inadequacy and skepticism that hold us back from making progress . . . even hard-charging entrepreneurs need reassurance. Reassurance triggers sales and builds customer loyalty.

     Don’t you as a parent evoke the same confident behaviors and obvious feelings of self-worth from a small child when you pat him or her on the head for “a job well done”? Doesn’t this patting business work wonders on the family dog? Don’t you like it when a spouse or partner or boss or customer pats YOU on the back, even if it’s just a verbal pat? And don’t you perform better?

     Reassurance works wonders. Try some today. See how many backpats you can give out in one week! A dozen? More? I’m sure you’ve got what it takes to be that generous with your (deserving of course) compliments!    halalpiar  

Special thanks for inspiring tonight’s post to Kirk Hoover, Atlanta, GA, Vice President of Business Development, and Wendy Singer-Lowry, Philadelphia, PA, Director of Purchasing for BURRIS LOGISTICS

# # #

Check out and contribute to the daily growing 7-Word Story started 120 days ago (inside a coffin).  Click on the link to the right, or go to the “BOOKS” tab at the top of this page, then to the top headline link.

6 responses so far


Tag Cloud