Oct 14 2015

DAY 28 – 30 Days To The New Economy

Your Role In History As An Entrepreneur


Adapted from the book 30 DAYS TO THE NEW ECONOMY by Peggy Salvatorepc class

Over the last few weeks, we discussed the knowledge worker, the learning organization and human capital. All these concepts are built on this one essential tool which is the basic education and formalized training of yourself and your team.


“Real value” starts with solid foundational learning that begins almost at birth because there is so much to know, and we now finally know so much more about how we learn.

Real physical learningbeyond mother, father, sibling and caregiver learning— usually begins in preschool and is enhanced by formal elementary school or home school teaching of young children. By the time young teens enter high education, their paths are often clear.

In the U.S., as children grow into the teen years, the opportunities begin to splinter into specializations in the forms of publicly-funded magnet and alternative schools –and for those who can afford it, private schools– where education is usually more competitive and tracked toward certain university programs.

Some foundational learning can be had online but most still exists almost entirely in a physical setting or classroom building.

But, aha! Much university learning is moving more online which means that both the entrepreneur and his or her team may have specialized learning opportunities to be shared via a global online university.


Private, for-profit online universities often do not have the rigorous entry requirements of a physical university, but the coursework is comparable.

Ongoing adult learning is facilitated through the workplace, often supported by the workplace (or self-driven) using free, non-degree materials available through organizations online.

Nothing speaks more loudly about the way humans seek fulfillment and self-actualization than the proliferation of for-profit online universities, professionally sponsored educational forums and classes, and private businesses dedicated to providing educational products for personal and professional development.

Many private corporations (like the two examples cited below) have been paving the way in recent years with their own in-house proprietary universities:

  • In Delaware — parented by BURRIS LOGISTICS the leader in refrigerated trucking services, BURRIS UNIVERSITY — uses community college facilities near its headquarters to teach courses on personal and professional development (including communication and motivation skills) to regular gatherings of managers from BURRIS offices nationwide.
  • In New Jersey — 9-State commercial cleaning industry leader HEITS Building Services www.HEITS.com uses it’s own online HEITS UNIVERSITY curriculum to train and certify all employees in subjects like Eco-friendly customer care, bacterial health cleaning, regulation compliance cleaning and maintenance, and equipment and chemical safety . . . and to reinforce franchise owner coaching programs.


In a knowledge-based economy, workers are lifelong learners and achievers.


As an entrepreneur, you will be a lifelong learner absorbing massive amounts of information coming at you. Some of your education will be used just to give yourself and your organization the ability to sort and curate information coming at you in order to more effectively hone in on what’s relevant for driving your own business forward.

Take advantage of being an educated consumer of lifelong learning. That mindset allows you to intelligently filter and absorb the onslaught of information you need to be a true entrepreneurial leader, and to operate effectively in the New Economy.

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C’mon back FRIDAY 10/16 for Day 29  —


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Hal@Businessworks.US      Peggy@Businessworks.US

Open Minds Open Doors

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Jan 08 2009

REASSURANCE sells, builds customer loyalty

Yes, you’ll live. Take two aspirin,


and call me in the morning!


     I read a study that said something like 94% of all doctor and hospital visits, even to emergency rooms, are for (drumroll): reassurance! 

     The extent to which we all need to have our backs, shoulders and tops of our hands and heads patted while being told that we will live after all, and that everything will be okay, seems highly improbable in the face of what the exaggerated tv news coverage and drama series portrayals would have us believe.

     I mean who among us hasn’t cringed at the thought of being thumped onto stainless steel and wheeled like so much beef through the butcher’s back door, into the chaos and hysteria of ER, or Grey’s Anatomy, or House, or Chicago Hope (reruns), or General Hospital, thinking we’re at death’s door but still not be a priority case because others (jumpers, stab and gunshot wounds, drug overdose and heart attacks) are dying quicker? Aaargh!

     Anyway, these thoughts surfaced today in a “BURRIS UNIVERSITY” customer service training session I ran for 25 management team members of BURRIS LOGISTICS http://BurrisLogistics.com on the Delaware Technical & Community College www.dtcc.edu campus in Georgetown, DE. 

     Participants who volunteered feedback comments in the training room, and many who approached me during and after were particularly vocal about the reassurance values of the material and methodologies covered (including stress management, behavioral focus and choices, written communications and listening skills, and the pursuit of increased self-awareness as keys to dealing better with others). 

     Based on this writer’s firsthand experience facilitating over 500 management training programs, the participation and energy levels of this particular cross-section-of-management group from 15 different Connecticut-to-Florida BURRIS locations, was exceptional.

     And it was a genuine pleasure to be the designated deliveryman of reassurance. 

     Reassurance increases self-confidence. Increased self-confidence boosts feelings of self-esteem. The combination serves to eliminate or minimize feelings of self-doubt, inadequacy and skepticism that hold us back from making progress . . . even hard-charging entrepreneurs need reassurance. Reassurance triggers sales and builds customer loyalty.

     Don’t you as a parent evoke the same confident behaviors and obvious feelings of self-worth from a small child when you pat him or her on the head for “a job well done”? Doesn’t this patting business work wonders on the family dog? Don’t you like it when a spouse or partner or boss or customer pats YOU on the back, even if it’s just a verbal pat? And don’t you perform better?

     Reassurance works wonders. Try some today. See how many backpats you can give out in one week! A dozen? More? I’m sure you’ve got what it takes to be that generous with your (deserving of course) compliments!    halalpiar  

Special thanks for inspiring tonight’s post to Kirk Hoover, Atlanta, GA, Vice President of Business Development, and Wendy Singer-Lowry, Philadelphia, PA, Director of Purchasing for BURRIS LOGISTICS

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