Archive for the 'Overcoming Objections' Category

Aug 15 2016

Fewer than 10% of salespeople rise above the rubble!

Only 10% of salespeople

                                                   

make more than 3 contacts

                                                         

with a prospective Customer.

 

 

sales contacts80% of sales are made

                                                               

on the 5th to 12th contact.

 

 

It doesn’t take a genius to figure out the message behind these stats from the National Sales Executive Association, as brought to the surface on LinkedIn by Douglas Green, National Field Market Manager, Healthcare at LanguageLine Solutions, Austin, TX.

 

Take the bitter pill! If you own or manage any part of a small or medium-size business, or if you are part of an individual or group professional practice, like it or not, you ARE a salesperson! If you can’t accept that and move forward, your business or practice won’t move forward. It is that simple.

So let’s explore this for a minute:

As a salesperson, what keeps you from making more than three contacts with a Customer or prospective Customer? What makes you stop short? Hint: It’s not likely to be the prospect or the circumstances. It’s your CHOICE — active or past– that’s holding you back!

If you’re so easily discouraged in representing your ideas/products/ services more than three attempts, imagine your credibility–never mind the credibility of your ideas/products/services–plummeting in the eyes of someone or group or entity after you’ve made only three attempts.

But whom, you may ask, wants to visit with someone five to twelve (12!!!) times to make a sale? A top performer, that’s who! The top performer you are capable of being, if you CHOOSE to be!

Frustration doesn’t fall from the sky and land on your shoulders. It’s something you intentionally or inadvertently CHOOSE.

 

Here’s a cage-rattler for you, from the good-fortune experiences I’ve had working with and learning from some of the world’s greatest salespeople: IT IS at least AS easy to choose to make the challenge of 5-12 contacts easy as it is to choose to make the challenge be hard.

And you must be lost in the Stone Age if you interpret “contact” or “visit” as a physical movement of your being back and forth to a prospect’s space. It’s true that physical back-and-forth trips may actually be called for in the case of high-ticket projects, but most of the time, contacts and visits take the form of phone calls, emails, text messages (when requested or agreed to ahead of time), or –Heaven Forbid!– a handwritten note or two (Huh? Handwritten?). Yes really! It’s all about Communication.

It should go without saying, but I’ll pop the comment in anyway: It’s not probable that 5-12 prospective Customer contacts will succeed if they constitute a bombardment or avalanche anymore than if they are as far apart in time as most dentist visits, so common sense must be paired with choosing persistence.

The bottom line: If you want to rise above the rubble, make a conscious choice to rise and a conscious choice to not be sidetracked.

 

Play the 10%-80% odds! Remember that Consistency Sells! And guess what else? Repetition of the benefits, repetition of the product or service brand image and brand message (including design and word ingredients), Repetition sells, repetition sells, repetition sells. Repetition sells, repetition sells, repe. . .

# # #

 Hal@BUSINESSWORKS.US        or comment below

Thanks for visiting. Go for your goals! God Bless You!

 Make today a GREAT Day for someone!

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Jul 22 2016

NEED A BOOST UP YOUR LADDER?

Boost Your

 

PERSONAL/PROFESSIONAL LIFE

 

and BUSINESS REVENUES NOW!

 

Image converted using ifftoany

 

Rapid results from your own private on-call,

national-awards expert, Hal Alpiar.  He

combines directly-related experience

with challenging creative solutions,

and the kind of motivation that best

fits your needs . . . you get realistic

affordable guidance with each step

up your ladder.


Call 931.854.0474 now

 

Schedule your 19-minute Q&A

courtesy call with Hal to decide if

you’re ready to move forward with

this kind of “strategic partnership”

that has helped thousands to

climb their ladders!

To save telephone time, you may

want to review this blog site first to

get a feel for Hal’s background

and coaching approach.

# # #

hal@businessworks.US

STRATEGY/CONTENT/CONNECTION

Coaching for Higher Branding Impact

——————-

Business Development/National-Awards/Record Client Sales

Personal & Professional Growth/Creative Entrepreneurial Thinking

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Jun 19 2016

“FEARLESS!” The Musical Business Lesson 3

 Business Lesson #3 from FEARLESS! The Musical . . .

 

 “Less Than Perfect World”

Song Title From: “FEARLESS The Golden Love Musical” ©2014 Valerie Connelly and Nightengale Media, LLC.

imperfect daisy

“Less Than Perfect”?  Yes, indeed. So accept that fact, and do whatever it takes to stay focused on each present moment as you move on with your life and your business. Here are three how-to’s:

 

 1. PRACTICE MORE DEEP BREATHING. If you doubt this or aren’t sure what it means or what method works best for businesspeople, try this: Are You Breathing?Dog deep breath

 

2. RESPOND INSTEAD OF REACT. If you don’t React, you can never OVERreact. If you’re puzzled by why this matters or want more than this single truth, try this: Are You Reacting or Responding? reactions3. STOP THE NEWS. This single step may be the most important light for you in the world’s dark tunnel . . . and perhaps the single hardest task of all.

 

cartoon seagullcartoon jugglerJUGGLING SEAGULLS?

But if you sometimes start to feel like you’re trying to juggle seagulls . . .

Shut down online, print, TV and radio news for a week! (Will you try it, even for just a day or two?)

Before you click away into the distance at this suggestion, consider the advice I once had from a wise old friend that if something really major happened that was so profoundly important while I was on “news shutdown,” that I could be sure someone would call or text me, or come knocking at my door to tell me about it — and all I will have missed is some reporter’s biased, overkill analysis prompted by the quest for advertising dollars.

The bottom line is that we most assuredly live in —and this is stating it mildly of course— a “Less Than Perfect World.”

We must remember that our behavior is our choice! If we continually choose not to rise above the world’s evils and “imperfections,” and not take a break from them —to be so caught up in all the tragedy that literally fills every second of existence and be obsessed with actively seeking to grasp every nuance of detail— we are choosing failure for ourselves and often for those around us.

By choosing preoccupation with the errors of mankind, we are road- blocking our own talents and pursuits and our own abilities to make a difference!

To rise above the rubble, accept the fact that nothing is “perfect” and work harder at being here-and-now instead of then-and-there. Be “FEARLESS!”

FEARLESS Poster

# # #

hal@businessworks.US

STRATEGY/ CONTENT/ CONNECTION             Higher impact. Lower costs.

——————-

Business Development/ National-Awards/ Record Client Sales

Entrepreneurship & Expansion Coaching    931.854.0474

Go for your goals, thanks for your visit, God Bless You!

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May 11 2016

Business Decision Time

Business Decision Time:

 

decision time

COMPRESSION or EXPANSION?

 

Sometimes it’s a clear-cut conscious decision. Other times, it’s like deciding to eat more or eat less depending on your mood, the notches on your belt and what’s put on the table in front of you.

But the bottom line is that –in business–  while many factors and variables need to be weighed, too much time is often wasted deliberating, which serves to host that dreaded government disease: “Analysis Paralysis” . . . where nothing ever gets done, or even decided.

When you look carefully at the downside possibilities of either a business expansion or compression option (vs. potential rewards) –and determine that the risk involved is reasonable— AND when you see a clear path for taking a first step: take the damn first step!

If it doesn’t seem to be working as you imagined, make adjustments — to the path and/or your imagination.

Change The Towel!

towel

Are you convinced the direction is right? Whether you answer yes or no (unless you see insurmountable financial or legal odds stacking up), don’t be so quick to throw in the towel when something goes awry. Instead, change the towel!

What do you learn from listening (which needs to be 80% of the time) to what your existing and prospective customers say about the towel? What’s their take on the changes you make in product or service or facility or staff or pricing or value?

Take away what you hear and learn and adjust the size, and/or the shape, and/or the color, and/or the consistency . . . then take a second step.

“Nobody counts

the number of ads you run;

they just remember

the impression you make.”

— William Bernbach, All-Time Madison Avenue Ad Agency Guru

[With special thanks for the reminder and source to @DigitalShawn on Twitter]

 

And get yourself in stride for what may turn out to be an endless road of adjustments. While government decision-makers (and competitors of the same mindset) assess and evaluate and review and consensus- seek and never move forward, you can be light-years ahead.

Go for it! It’s all a matter of choice. And the choice to stand still, or to shrink or expand your business is always yours! Don’t belabor it. Be FEARLESS! Trust yourself.

self-trust

# # #

hal@businessworks.US

STRATEGY/ CONTENT/ CONNECTION

Higher impact. Lower costs.

——————-

Business Development/ National-Awards/ Record Client Sales

Entrepreneurship & Expansion Coaching    931.854.0474

Go for your goals, thanks for your visit, God Bless You!

OPEN  MINDS  OPEN  DOORS

Make Today A Great Day For Someone!

 

 

 

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Apr 14 2016

Small Business Breakthrough

Don’t trip over your own face!

Finish Line Runner

7 Thoughts to Stimulate Your

Small Business Breakthrough Now

 

Sometimes in our hurry to the finish line, we become obsessively focused on our destination and crumble into a helpless heap that competitors simply hop or step over as they race past. How can we best avoid this common catastrophe? Here’s some of what I’ve learned:

1. Even if you’re on the one-yard line, STOP seeing yourself dancing around the goalpost. Pay attention instead to your feet. Zone your brain into the immediate breath you are taking, right now, right this very moment of high expectation. Expectations, let us remember, breed disappointment. SOLUTION: Paying attention to your inhale and exhale forces you to concentrate on and make the most of every passing moment AS IT HAPPENS!

2. When your mind is in the “here and now,” there’s no room for dwelling on past attempts that failed or for worrying about future events.There is only the present moment. And that present moment is where you excel! Isn’t it? Of course it is. Think about it.

 BREATHE DEEP T-SHIRT

 

3. Excuses don’t cut it! Trying to explain your way out of failure that occurred because you lost contact with your present-moment breathing? That simply wastes more present precious-life moments.

4. It doesn’t hurt to constructively review and assess how you went wrong, but it hurts deeply when you choose to let your mind wander off into a place of dwelling on what happened and what you should have done. SOLUTION: Instead, take some deep breaths. Reconnect with the here and now . . . what you are actually doing. And move forward.

5. The pervasive problem with academia thought patterns that all of us are taught from grade school through PhD studies is the enormous resistance to truth and reality — the pursuit of what I’ve often called “analysis paralysis” that so embodies and emboldens the ranting and raving of so many unrealistic faculty ranks that blanket our campuses, and unfortunately tend even to infiltrate elementary school innocence.

Analysis Paralysis

6. More time and energy is wasted trying to figure out approaches to problem situations (based on history, available data, Past performances, new analytics, etc.) instead of simply approaching problem situations, recognizing them as opportunities, taking action, and making adjustments. What difference does it make “who did what when” if you’re confronted with the need to survive. Many don’t realize it and many dismiss the reality, but my educated best guess is that most small business enterprises are in a constant state of needing to survive. SOLUTION: Even if you’re not one, think like an entrepreneur!

7. The face of your business is what the world sees. It’s what you show others all day every day. How can you expect to be in touch with the impressions you make on others when you are consumed with what you did or didn’t do yesterday or immobilized by worrying over what tomorrow will bring? SOLUTION: Look in the mirror and talk to yourself more. Remind yourself of the real you — what’s in your gut. Then work harder, not smarter!

 racing the clock

Concentrate on what you are doing each moment as much as you possibly can, and work at returning your mind there as often as you can. Deep breathing helps. Being committed to exhilarating customers instead of just “satisfying” them helps. When you pay attention to where your feet are and not the finish line, you’ll achieve more, more often, and avoid tripping over your own face.

# # #

hal@businessworks.US

STRATEGY/ CONTENT/ CONNECTION

Higher impact. Lower costs.

——————-

Business Development/ National-Awards/ Record Client Sales

Entrepreneurship & Expansion Coaching    931.854.0474

Go for your goals, thanks for your visit, God Bless You!

OPEN  MINDS  OPEN  DOORS

Make Today A Great Day For Someone!

No responses yet

Dec 31 2015

9-Year-Old’s Words of Wisdom for 2016 Entrepreneurs . . . and everyone else

heart-shaped ornament 1

        I just re-discovered a Christmas ornament my 14-year-old grand- daughter Gwyn made . . . five years ago. The brightly painted piece of heart-shaped plywood is the stage for her blobby-marker-printed starstruck words. But where did you get those words? I asked. “I just thought them up in my head,”  she said.

HER WORDS ARE THE BEST WISDOM I CAN SHARE FOR 2016:

Life is a question. No person on earth is your enemy but you. You can’t decide what you’re born with, but you can decide how you end up.

Being happy is beyond a feeling. It’s a way of life.

Questions are endless but the only one answer is YOU.

You can dream without imagination, but you can’t dream without a belief.

You are who you are, and no one can stop you.

— Gwyn, Age 9

 

 

As you head into 2016 building your life and your business, do Gwyn’s words have as much “start the new year” clout for you?

Please let me know YOUR thoughts . . .

# # #

God Bless You One And All . . .

and HAPPY NEW YEAR To You!

 # # #

Hal@Businessworks.US   931-854-0474

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Dec 05 2015

Your Reaction? Your Response?

Are You Reacting

 

. . . or Responding?

 

reactions

When you make it a habit to choose to respond to problem people and problem situations instead of choosing to react, guess what happens?

  • You eliminate all possibility of ever over-reacting, and that’s a good thing if you own, operate, or manage a business of any kind.
  • It’s also a good thing if you are working your way up the career ladder or committed to creating an aura of professionalism, of peace and calm around your personal and work relationships, your friendships, your family.
  • It even increases your odds of preventing accidents, in addition to enhancing your personal performance, and overall health.

Unless you’re in an emergency situation, a calm and thoughtful response solves more problems more effectively than a frazzled or angry reaction. And you already know that choosing calm and thoughtful over frazzled and angry also helps ensure better and longer-lasting health.

Stop reading this right now, and close your eyes while you take a deep breath or two, and pay particular attention to the fact that it slows your heartbeat, helps you collect your thoughts, and increase your sense of self-control.

Go ahead. Treat yourself for ten or fifteen or thirty seconds. You might surprise yourself. Go on; I’ll wait.

breath cartoon

So now that you’ve jetted your self down a notch, do you feel or think any differently than you did ten sentences ago? Three or four breaths ago? And what does this post make you think about for yourself that you’ve either not been aware of before, or that you have gotten lazy about?

As today’s world swirls, it’s easy to simply forget how important the distinction is between reacting and responding and how rewarding it can be for you to take more deep breaths more often.

The bottom line? Your behavior –your words and actions– is always your choice. Your choice may not always be a conscious one and it could be one that’s the result of a choice you made long ago that’s come full circle to stir up your anxieties. But recognize it for what it is . . . you can choose to make things easy on yourself, or you can choose to make them hard on yourself. Why would you want to choose unproductive upset over productive calm? And, yes, you can choose courage!

More conscious choices come from more conscious awareness. There are many mental and physical tools available to trigger responsive choices. Deep breathing is one of these. Yoga is another. Regular exercise, visualization (imagining/projecting/”seeing yourself” achieve a task or solve a problem before actually responding), are two others. Having goals that are specific, realistic, flexible, due-dated, and in writing can also help you steer yourself in high productivity directions.

Don’t just think about all this. Try it!

Keep your head cool and your feet warm

# # #

hal@businessworks.US

STRATEGY/ CONTENT/ CONNECTION

Higher impact. Lower costs.

——————-

Business Development/ National-Awards/ Record Client Sales

Entrepreneurship & Expansion Coaching    931.854.0474

Go for your goals, thanks for your visit, God Bless You!

OPEN  MINDS  OPEN  DOORS

Make Today A Great Day For Someone!

No responses yet

Nov 27 2015

Making a difference in life

Are You Making A Difference?

Until your life and career purposes are interwoven as one, you’re not

likely to be on the road of making a difference for yourself, or for others.

                                                      czreer fzmily signs

Making a difference may not always measure up to what others consider as success, but there’s little doubt that making the kind of difference in life that really matters requires determination, dedication, commitment, stick-to-it-ive-ness, and resolve.

Okay, you may say, that all sounds good, but what does it actually mean for me in my life, in my work?

It means that –no matter how or where you live, no matter what kind of work you do or career you are in or aspire to, making a true difference in life demands that you do the best you can possibly do, and then more and that you never give up your pursuits no matter how many discouraging roadblocks block your path, no matter how many opinions cloud the intersections you come to, no matter how many temptations seem to reach out for you to change your path.

It means that –no matter how you feel when you wake up every morning, no matter how stressed or tired, you must remember that you are the only one who can carry your own torch, who can take steps every day on your own behalf by doing what you do best for others… family, friends, co-workers, partners, customers, clients, patients, community, church, and –of course– pets!

career cycleIs this a diagram to study? No it’s simply a model from which to create your own diagram that fits your own life and career circumstances, but the model does represent the key ingredients most of us need to move forward with and toward on a daily basis to get where we want to go. The circular motion indicated is not to say we should run around in aimless circles; it is to say that this kind of flow awareness is what it takes to make things happen.

As Shakespeare’s Falstaff once said:

“Discretion is the better part of valor.”

 

In other words, let your daily pursuits be guided by good judgment. And perhaps the most important message to keep in mind — because it literally dictates everything else, every word and every action, is that every behavior is the result of a choice that we make or that we once made. So if everything we say and do today is a choice, then why choose to make things hard on yourself when you can just as easily choose to make them easy, including how and when you deal with others.

choose attitude

# # #

Keep your head cool and your feet warm

God Bless You and thanks for your visit!

OPEN MINDS OPEN DOORS

Make Today A Great Day For Someone!
hal@businessworks.US

 

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Nov 14 2015

WAKE UP AMERICA! Open Letter to WH Hopefuls

WAKE  UP  AMERICA!

Reveillez-vous, les Etats-Unis!

american flagfrench flag

An open letter to Republican presidential hopefuls

[Opinions expressed in this post are solely those of the author, Hal Alpiar]

 

The Bible tells us that there is a time for everything. For America,
with the agony of Paris in our rearview mirror. . . that time is NOW!

As a lifelong small business coach and advocate, my perspective of economic recovery is borne of the fact that small business provides the underpinnings of a strong economy. By over-taxing, over-regulating, intervening and meddling with private enterprise, by discouraging innovation and job creation, by pretending to have entrepreneurship savvy, our government is killing our economy.

Is this a political stance? No. You undoubtedly know I speak reality because each of you has in one way or another already expressed this viewpoint. Clearly, they are indisputable facts.

So what’s the connection? You care about what just happened in Paris, or you wouldn’t have read past the first line. Government failure to grow the economy illustrates the same kind of purposeful ignorance —an inexcusable refusal— to confront the relentless reality of Islamic terrorism.

What, sadly, could be more proof positive than the ISIS violence than just showed its ugly face in Paris? You need to step up in a way that’s meaningful, that makes a difference. Solo speeches don’t cut it! It’s nice to express your feelings, but while speeches and interviews may win votes, they don’t win results.

Beyond any doubt, ISIS poses a real and serious and immediate threat to every American’s life, family, values, and community. So NOW is the time to act!

Here is my proposal for a rallying-cry

Action Plan strategy to imagine and think about:

 

Imagine that somehow each of you agrees to put aside your personal and campaign differences and your individual egos for the couple of hours it might take to join one another at the front gates of The White House (with only a last-minute tip-off to the media). Then, you request a spontaneous and urgent audience with Messrs. Obama and Biden and Kerry to make your collective points for urging immediate and specific action steps that need to be taken NOW:

1) Steps to preserve and protect America’s families and towns and cities NOW (not after the next election)!

2) Steps to lead promptly to the complete defeat of ISIS NOW (not after some other—closer-to-home—mass slaughter)!

This will require the politically-unthinkable of having to individually rise above the fray and put your personal agendas and commercialized candidacies on hold long enough to join in lockstep with each other – to demonstrate genuine leadership to those you aspire to represent and to the rest of the world.

Real leaders nurture and weigh the input of other leaders. In this case, by physically standing together (as you have on the debate stage) you will serve an important purpose by representing the concerns en masse of all American citizens.

In the possibility that Messrs. Obama, Biden and Kerry cannot or will not be available, that choice makes it clear to the public the inappropriateness and insensitivity of their priorities, and instead you can each deliver your 5-minute (UN-political) position statement to the media people who show up, while standing at The White House gates.

You will individually also benefit personally by keeping your focus on communicating action solutions (each perhaps taking 5 minutes).

Consider the range of positive impressions that can benefit each and all of you in this scenario. Though you shouldn’t need any added incentive, my best guess is that if this is done “correctly,” it will also serve to completely eliminate any Democratic candidacy in the minds of voters. You can then all be free to re-ignite your individual campaign efforts after making such an innovative and unprecedented effort.

And, hopefully, your unified appearance and purpose will produce some concrete actions and rallying-point results.

Just some thoughts I hope you will each consider.

# # #

Keep your head cool and your feet warm . . . and thanks for your visit!

OPEN MINDS OPEN DOORS

Make Today A Great Day For Someone!
hal@businessworks.US

No responses yet

Nov 11 2015

Where are you?

Take a QUICK step back.

                      

Take a DEEP breath. 

                   

 Take stock of your SELF.

cartoon man in mirror           cartoon woman in mirror           
               

If your business is your life, you are obviously not in academia, not a corporate type, and not some government flunky. Only true entrepreneurs make their businesses their lives. And only true entrepreneurs need a crowbar to separate the two. This is good and bad. Good because you increase the odds that your business will succeed. Bad because–in the process–you increase the odds that you, the person, may not  succeed.

You need a “HOW GOES IT?” meeting

with your SELF — now, today, tonight, at

sunset, or tomorrow morning at sunrise!

You need to not make excuses for delaying it. At the rate government continues to ravage America’s 30 million small businesses, you cannot afford to go past this coming weekend. I know, I know, you have a family deal coming . . . you have to charge your iPad . . . your dog pushed you into stepping where you should have scooped . . . it’s your only chance to see  Lady Gaga . . . there’s a Shark Tank special . . . it’s year-end something or other . . .  it’s . . . STOP! Take some deep breaths.

This is not a half-baked suggestion to do some fancy inventory of your customers, branding program or finances, though it’s hard to do too much of that. This is an informal step-back-out-of-the-woods assessment point in time which successful entrepreneurs with healthy businesses make a habit of practicing every couple of months (at least quarterly).

  • Start with a quiet place where you will not be interrupted for two hours by cell phones, radio or TV reception, machinery, other people or barking dogs. (Sunrises are great!) Walk on the beach, through the woods or in a quiet park . . . or just sit parked in your car, but –given today’s day and age– remember to not “look suspicious.” 😉 Bring a pen and notepad (NO keyboards or keypads!).

  • Write down one single sentence that best describes where your business is right now. Follow that with another sentence that best describes where you are right now — physically, mentally, emotionally. Be honest. It’s just for your brain. No one else need ever see this piece of paper.

  • Next , write one single sentence that best describes where you believe it’s possible to take your business within the next six months. Follow that sentence with another one that best describes where you believe it’s possible to take your SELF (physically, mentally, emotionally) within the next six months.

  • Spend the next hour studying these four sentences and diagramming HOW (the process; the steps) you think you need to take to get from one to the other, and HOW you see them coming together or interdependent on one another. Then write down the three action steps you’re willing to take right now (AS you review your diagram) to get started moving from where you are to where you’re headed. Prioritize them.

_________________________

Two hours out of your life that will positively improve your life (and your business) and you just saved all that business consultant and psychotherapy money.

You can be your own best shrink! (Unless you choose to put off having a “HOW GOES IT?” session with yourself —  in which case, the couple a hundred bucks an hour fees will probably be a worthy investment.)

_________________________

P.S. When you get good at this process, start introducing it in your “big picture” work with employees and key customers. Everybody loves having the opportunity to participate in doing positive attitude-focused diagnostic workups and developing treatment plans aimed at improving work options and customer service performance.

# # #

Keep your head cool and your feet warm . . . and thanks for your visit!

OPEN MINDS OPEN DOORS

Make Today A Great Day For Someone!

hal@businessworks.US

 

 

No responses yet

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