Communicate. Communicate. Communicate.

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Your Laundry? No.


But Your News? Yes!



     Dear Boss – No, your employees are not entitled to inspect your laundry,  but they do need to be empowered to accept and process your ideas and plans, and be encouraged to contribute according to their experience, skills, and capabilities. 

     If you’re playing this  (seemingly never-ending) ongoing small business economic disaster news close to the vest, and not sharing what’s happening with those around you,  you’re cutting off your nose to spite your face . . . you may be missing a unique opportunity to take advantage of free, life-saving input from those with invested time and energy. 

     If you’re keeping to yourself  where you see things going, and not discussing your ideas for how you’re going to get there, you are shooting yourself in the foot. (And, psssssst: no nose and no foot can make things even tougher than they already are.)

“As the economy continues to shift, keeping employees up-to-date on how the company is responding, and how they are affected, will help insure against their becoming demoralized and disconnected.

“Effective communication helps engage employees, and that has positive implications for productivity and the bottom line.” 

–Kathryn Yates, global leader of communication consulting at Watson Wyatt


     You have chosen to own and/or manage a business or part of one.  Along with that choice comes significant leadership responsibility. Along with leadership responsibility comes the obligation to maintain and encourage 2-way communications with all those who report to you. 

     This is not a responsibility to take lightly.  Keeping those around you informed of what’s going on, spelling out for them how you see what’s going on, and where you aim to take things is the kind of stuff that makes or breaks the backbone of a business.

     Notice I said “2-way”  which means listening as intently as telling. It means weighing, assessing, and actively considering the suggestions of those around you. They are, remember, around you because you chose for them to be around you and you did that because you respect and trust them.

     So? So respect and trust them!  Accept that your people are as invested in keeping their jobs and growing the business as you are. They may not match your personal commitment level, but give them the benefit of doubt when they have ideas and suggestions. You might even learn something that makes a difference! 


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3 comments so far

3 Comments to “Communicate. Communicate. Communicate.”

  1. Susan/TogetherWeFlourishon 22 Nov 2009 at 9:24 am

    I will be posting this article on my facebook page, and Twitter. It’s good advice for the nonprofit sector too.

  2. Hal Alpiaron 23 Nov 2009 at 8:46 pm

    Thank you so much Susan. I appreciate you posting the article and I appreciate most of all, your visit here. Please return often. I’m Twittering you another post of mine you might be interested in that deals with volunteers. Thanks again! Best as always, Hal

    [If anyone else reading this is interested, simply type
    “Volunteers” in the homepage search window!]

  3. […] it also means trying out and rehearsing your presentation of what you plan to say. How else can you make sure it communicates clearly to those you seek to communicate with? Simple enough, yes? But, aha! It’s rarely […]

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