Jan 05 2012


How To Boost Healthcare


Practice Volume NOW!


Hi Doc! You’re back? [See yesterday’s post for Part I] Well, that’s great because THIS post will get you started with a practice volume boost agenda that you will never get from a medicine world insider



“Marketing” is a reflection of society. YOUR marketing is a reflection of you and what you are really all about. So it’s important to keep in mind that marketing is both external (websites, signage, traditional and social media, direct mail and email, promotions, PR events and news releases, and internal.

Internal is the most effective. I refer to it as “Quiet” marketing. It includes such things as the appearance of your personal self–neat, clean clothes and a scrubbed look, your office and waiting room, your equipment and staff, and the manner in which communications are conducted . . . on paper, online, in person, and on the phone.

This means active listening, clear simple speech, using examples and diagrams, soliciting questions and feedback, and applying this attentiveness to not just patients, patient families, staff, and associates — but to other doctors and nurses, lawyers, pharmacists, insurance providers, suppliers, detail reps, even cleaning and delivery people.

Quiet marketing also includes paying careful attention to the frequency and quality of communications with those in your networking resource and referral systems, and to your SELF. Why? Because Quiet marketing success at any level has most of all to do with how you conduct and represent yourself to others!

This translates to how you walk, talk, sit, stand, listen, touch, gesture, and treat everyone around you every day.

These actions add up to the statement you make about who you really are, and why you are trustworthy of the confidences and care of others.

Remember: someone is watching your every move, and noting your every word.


Effective marketing also requires consistency in looks, words, color schemes, traditional and online media use, branding theme identification. [You don;t need an “I’m lovin’ it” slogan or any less-than-professional statement, but some appropriate identity that patients can relate to is essential]

Your marketing messages surface through observations of your interior and exterior office decor, your business and appointment reminder cards, stationery and uniforms, promotional literature, educational talk materials, ads, signs, merchandising items, online content and access to you, newsletters, and news releases.

All of what you do and the message you seek to project must be absolutely and strongly reinforced by your staff in everything they do and say with every office contact, every minute, every day. No exceptions.

Professionalism in the eyes of a patient means more than training and skills. It includes appearances as noted and–most critically– professional empathy and reassurance skills . . . because every patient and potential patient (regardless of pretenses) is literally filled with fear. Fear is very real to 99% of the population.

Perceptions are facts.

What we perceive is what we believe.

And Perceptions + Performance = Referrals.

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Hal@Businessworks.US    931-854-0474

Open  Minds  Open  Doors

Make today a GREAT day for someone!

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Nov 14 2011


Welcome to the world’s first SMALL BIZ Alphabet Series of blog posts!



You already know that you’re different, or you’d be watching TV right now. Isn’t that so? People who enjoy being the same, work for big organizations where they can get lost in the waves instead of having  to make them, and they don’t surf blog posts about being unique because even though they are, they don’t believe they are.

You, on the other hand, are unique and know it. At various times in your life, you’ve been called weird, odd, a know-it-all, an opportunist, a hustler, a misfit, a trouble-maker, an instigator, an oddball, and one who marches to his or her own drum. You’re an entrepreneur. You own and/or run a business. You live for your idea to succeed. 

Now, what about your business? Do you think your business must be unique too? Odds are it’s not. In fact, the more unique your products or services are, the less likely your business is to survive. Investors and lenders like substantial, tangible businesses run by people with substantial, tangible, directly-related experience.

Customers are gun-shy about trying new products and services. They are also deathly afraid of buying technology that will be obsolete before they finish making payments. What does that leave? Pizza? Chickens? Cardboard? Dishwasher maintenance contracts? Delivery services?  Toothpaste? Cemetery Recycling?

Ah, so the trick isn’t necessarily (or even often) having a unique business. What then? Isn’t it more like being able to use your personal and instinctive uniqueness to design or develop or produce a unique perspective of what you have to sell? A competitive advantage? A single differential? Maybe. Maybe it’s just something that seems unique. 

It’s true, isn’t it, that uniqueness can be created with the stroke of a pen or keypad? Nike’s SWOOSH for example? And how about the 1, 2, and 3-word brandings that stick in our minds… the ones that sell?

  • 1-word example:  UNcola (for 7-Up when Coke and Pepsi were under the dark caffeine drink health destruction PR axe)
  • 2-word example:  “Got Milk?” (hard to top that message)
  • 3-word example:  “I’m Lovin’ It!” (even if you hate burgers and fries!)

In other words, BRANDING is what is responsible (my guess: 99% of the time) for UNIQUENESS. What we perceive, remember, is what we believe. Stated another way: Perceptions are facts! Does this imply that anything cute, different, or smashing, will create uniqueness which will create sales. Not a chance. Only substance succeeds.

BRANDING, then is about using unique ways to paint a picture of a business that delivers substance. And not unlike the old Marshall Mcluhan enlightenment that “The medium is the message,” could it also be that “Uniqueness is the message”? So it’s HOW we market that’s more important than what it is that we actually take to market?

Well, if these thoughts are even only partly correct, YOU have a distinct advantage in being able to present your business venture and offerings as unique, because you already are to start with. (We established that in the first sentence of this post.) And that which is unique rarely breeds that which is routine. Ask any spotted owl. 


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Hal@Businessworks.US  302.933.0116

Open  Minds  Open Doors

Many thanks for your visit and God Bless You.

Make today a GREAT day for someone!

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