Is speculation

feeding your doubts? 

 ( With appreciation to Marvin Gaye and Tammi Terrell for popularizing the Ashford and Simpson lyrics in their 1968 hit song, “Ain’t nothin’ like the real thing.” It is used in this post title because it fits the message below and because it was likely to attract more visitors than the headline, “Is speculation feeding your doubts?”) 

You’re an entrepreneur of some sort. You own or manage a professional practice or small business that you started or bought or inherited. You’re pretty sharp about most things, and probably more innovative than the majority of businesspeople. Way more than corporate and government types. Not even an issue.

Management, though, and maybe the finer points of leadership, have never found that comfort zone among your greatest strengths. So perhaps you tend to rely on others for those skills? 

If others are providing the majority of practical, shirt-sleeves back-up support your venture needs in order to allow you the time to pursue sales and financing and creative idea development, you may be putting too much risk into your business.

Even if they’re half wrong, government reports claim 9 of 11 new businesses fail in the first 3 years because of poor management, and that even with good management, that it takes 5 years on average just to break even. You may want to re-read that and digest it before you respond with: 

“Hey, whatever works!” 

Why? Because your reality might speak otherwise. 

It’s your business. When you have doubts about operational or staffing issues, get out from behind your desk or dashboard or computer screen or BlackBerry, or office or garage or kitchen door (or wherever you camp out every day) and check it out yourself. In person. Regardless of when or where. Go to it! Speculation breeds screw-ups!

When you depend on other people’s reports –no matter how loyal or trustworthy they may be– remember that they don’t have your perspective or your personal business interests at stake. It’s not a matter of trust. It’s simply not their business. They do not see things with your sense of vision. Go to the trouble spot.

This is not a suggestion for you to become a firefighter, solving everyones’ problems.

It is a recommendation to take increased responsibility for operational and staffing issues that can impact your bottom line. Others, for example, may have great intentions, but intentions never led anyone to accomplishment or success. Only action does that!

If, for instance, you have reason to believe that your customers or clients or patients are not being handled properly on the phone or by email, become a customer/client/patient and see what you get back. Be your own “mystery shopper.” You can be a detective without acting like one. Ask questions. Take notes. Check resources.

You don’t need to flash your badge, wear a trenchcoat or yell “Aha!” every time you find a clue.

Instead of telling, lecturing, scolding, threatening, or intimidating someone you find is getting it wrong, consider showing her or him by example how you would get the job done. Remember how you once learned something you’re fond of? Remember that your people are your most important asset!

Leave the how they do it part up to them — as long as the task and/or attitude is accomplished on time without compromising quality or results. Food for thought: Everything need not be done your way!  

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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

MAJOR GOSSIP, LOOSE LIPS,

(& BIZ TLK TXT MSGS)

ROCK FOUNDATIONS

The heading above is not a code. It is what it is. Misdirected and misunderstood and miscommunicated talk ruins companies. It rocks the business foundation like an earthquake. Some survive. Many don’t.

Small business failures are blamed on as many reasons as there are small business, yet every single one of them reduces itself to poor management.

Go ahead and accuse under-capitalization, faulty equipment, incompetent staffing, ineffective marketing, convoluted financing, the rotten economy, and your mother-in-law, but the truth will out:

The true culprit, inevitably, is  poor management!

And heaven knows the failure rates alone walk with a heavy foot. As fuzzy as the attempts to grasp accurate figures, it is commonly accepted that only two-thirds of all small business startups survive the first two years and fewer than 50% survive to become four-year-olds!

If you’ve got some startup ideas,

you may want to read that statement again

. . . and the next one!

Toss in that on the average a business startup will not likely break even financially (if it survives long enough) until year six, and it’s often quoted by the inept SBA that nine out of eleven new businesses fail in the first ten years! It’s no wonder that those among the weak-willed tend to flock toward cushy government jobs.

One of the leading indicators of poor management is poor people leadership, which translates to poor communications, which translates to that whole “Loose Lips Sink Ships” expression — too many people talking too much too indiscretely to too many others, both inside and outside the company.

And the rapid onset of text messaging has both

amplified the risks and raised the stakes.

When employees are unhappy, they talk. Unhappy employee talk creates waves of negativity, which can ultimately build to tsunami proportions. The business goes down and the owner throws up his or her hands proclaiming some vague reason. But, in the end, it’s poor management.

Savvy business leaders know that it’s not always money issues that harbor employee resentment. They know that happy employees are people who are challenged and who are given responsibility.

Happy employees are people who naturally seek fair compensation, but who will –more often than you might imagine– settle for frequent (and genuine) praise and small, frequent expressions of gratitude. And happy employees don’t indulge themselves in orange-alert-level chatter. They don’t host or entertain gossip.

When employees like their jobs, they also talk. And that talk is positive. It cultivates sales, community respect, and more employee positiveness. So, there’s some kind of choice here?

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Your FREE subscription: Posts RSS Feed

Hal@Businessworks.US

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!