Oct 25 2010




Dear Doctor –

When I wrote DOCTOR BUSINESS© (the book, a 5-star Amazon selection), it was six years before the 9/11 that changed the world. It was at a time when medical and surgical skills were measured by case experience and mortality numbers, not “patient volume.”

Having survived the struggle to be allowed to practice medicine gave you what many called a “license to steal.” 

In the mid-90s, and before that, where you did your internship and residency actually mattered. Public outcries for better bedside manners were surfacing more frequently. The extent of your family’s wholesomeness or dysfunctionality was a much-admired or maligned affair. Your vacations were flamboyant.

With whom you played golf on Fridays was a measure of your community prominence.

You stuck up for other doctors even when they were wrong (and even those you didn’t like). Because doctors then were doctors. And while everyone around you watched and listened to you, even when you least knew it, and whether they liked you or not, you were never disobeyed.

In short, you were God. 


But all that has changed. Now there’s computerized rigmarole, electronic record-keeping, patient emails and texting, Google and Bing. There’s supposed to be less, but it seems now there’s more paperwork.

Your liability insurance premiums could choke a horse. Society’s contentious mindset chews up your precious time (you have no inventory, right?) in legal tangles.

And the bumbling federal government hasn’t even a clue about how to run healthcare, or the need for nurturing free-market competition in order for healthcare to survive as a profession.

Your professional practice and what’s left of your personal life are so dictated by know-nothing politicians that there’s not much room to wiggle free, except onto a shrink’s couch or into an early grave.


Let’s face reality.


Like professional sports, medicine has become big business. The difference is that professional athletes have agents to handle their business needs. You have you, and you never learned business.

Maybe you’re entrepreneurially-minded, but it’s highly unlikely that you ‘ve developed enough expertise in finance, marketing, human resources, management, and customer service in addition to medical skills to make the final cut as a businessperson. Yet you are a businessperson. You might hate it, but it’s who you have to be in order to survive as a doctor.

This means you need to rely on others who are probably not as reliable as you. (Medicine does, after all, teach reliability.)

Here’s the bottom line:

You can find qualified and proven lawyers and accountants and marketing (practice development) experts (and, no, these are not people who deliver subs and popcorn and ethnic luncheons to referring physician offices!), and you can find a good leadership manager type to be your office manager or practice administrator, but if your grasp of human resources and human relations and customer service isn’t working, none of the other business helper arrangements will work.


Concentrate your business learning on strengthening your communication skills.

You don’t need to run for office. You need to facilitate having others run your office for you.   


HELP SAVE THE ECONOMY . . . Support those

who endorse free market competition healthcare 

and job creation tax incentives for entrepreneurs! 


www.TWWsells.com or 302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.
 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 
Make today a GREAT day for someone!

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Apr 06 2010

“Whose job IS it?”

“So, ARE you


The Boss,


or not?”


(Part II of II)


    I heard a couple of resistant barks over my post last night which identified business owner / manager / operator limitations as being “self-imposed,” and which attributed business behavioral limitations to titles.

     Okay, I can accept that certain out-of-touch types of people find it difficult to buy into the thinking that they could possibly be doing themselves in, but the truth is that every limitation IS chosen and self-imposed, or is the result some choice that set that limitation in motion to start with.

     As for behaviors attached to titles, one need not look any further than government and corporate life to see evidence of this. For those who inhabit such grand seas of incompetence — titles are security blankets. Titles are used more to impress others than to designate responsibility.  

     Here’s what happens: I ask you what do you do for a living? You define yourself by saying, “I’m a business owner. I run the Outer Space Music Company; you know, songs for the future; that sort of thing.” I ask you for some recent examples. “Oh, my New Release Manager handles those. But I could check my Archive Manager for some older titles. What is it you’re looking for?”

     Well, I hate to tell you, Good Buddy, but if you own and run a business and have to rely on others to answer questions about the products or services you produce, you have let (chosen for) your title to get in the way of success. You are thinking “I am the Boss.

     When you think of yourself AS the Boss, you think you are entitled to let your specialists handle the day-to-day stuff while you go to The Downtown Presidents’ Club, the Better Business Bureau, and the Chamber of Commerce, and lunch with the bankers and play golf with the investors and . . .”

     You have created self-imposed limitations to be doing what you think you SHOULD be doing instead of what needs to be done. 

     There are in each person’s mind different specific sets of words, terms, responsibilities and behaviors associated with every title. Here’s a quick little word association game for your brain . . . What do you conjure up in your mind when I say: “President”? “CEO”? “Business Owner”? “Senior Executive Vice President”? “Practice Administrator”? “General Contractor”? “Captain”? “Post Master”? “Sales Manager”? “Officer”? “Shrink”? “Lawyer”? “Coach”? “Consultant”? “Princess”? “Union Leader”? “Community Organizer”? “Trainer”?

     Try these titles on 100 different people; you’ll get 100 different answers.

     When you think of yourself as “The Boss” you are preventing yourself from taking necessary steps outside that “Boss Box” to move your business forward. You are limiting yourself, and consequently your business. And it’s your choice.

Open Minds Open Doors. 


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Hal@Businessworks.US or 302.933.0116

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

No responses yet


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