Jul 18 2010

Bankrupt Branding

A lesson from one

                                 

 of the masters . . .

 

You run a business. You know that when you’ve got something good, you run with it, right? Wouldn’t you expect something better from one of the world’s leading brands than a half-hearted, slipshod application of their “signature slogan” theme line?

On the heels (and after many years) of one of the most memorable slogans in history — “Leave the driving to us!” — the company came up in 2007 with one of the all-time worst slogans: “We’re on our way!” [Typical consumer response: “Who cares?”]

“We’re on our way!” totally disregarded the surge in consumerism which rendered this kind of chest-beating as inappropriate and ineffective. (And to put the icing on the cake, Greyhound reportedly spent over $60 million trying to shove their braggadocio down consumer throats!) This move was so predictably bad that had they spent even one nickle on it, they would have been making a poor marketing and management judgment.

Ah, but there was a comeback. Almost. Greyhound finally did outdo itself by actually topping that “Leave the driving to us” classic with this more recent touch of brilliance [and I truly do mean brilliance]:

Greyhound. Stop Less. Go More. 

 

Wow! What a terrific branding theme line. It says so much with so little. It’s customer-focused. I saw it on the side of one of their buses cruising down the New Jersey Turnpike. (Yes, it is true that occasionally one may be fortunate enough to actually cruise on this road that’s eternally jam-packed with Evil Knievel and Kamikaze wannabees.)

But then a funny thing happened.

A second Greyhound bus passed that, instead of the great ‘Stop/Go” theme on the side, had some very somber and unintelligible statement on the back that was an assertion of sorts about a business alliance with some organization whose name was replaced with a totally obscure logo that seemed about the size of maybe a golf ball or two. . . not terribly identifiable at 65mph.

Awhile later, I noted yet another Greyhound bus that appeared to have nothing on it except their famous racing dog  logo.

SO what?

Here’s what. It makes no marketing sense whatsoever to have different vehicles from the same company displaying different graphics and not capitalizing on the proven importance of repetition in selling. Can you imagine spending millions of dollars to establish a theme line (or signature slogan as Greyhound calls it) and not have that line appear in every conceivable application?

And is it a no-brainer to put it prominently on the sides of vehicles you operate?

Now this is no small-time company here. We’re talking about the largest North American intercity bus company, with 16,000 daily bus departures to 3,100 destinations in the United States. That ain’t hay. Yet the money they spent might as well have been hay.

If giant corporate entities like this haven’t the sense to get the right kind of marketing input, just imagine the plight of small business enterprises.

But small business can do what big business cannot. Small business can turn on a dime, be more innovative more quickly and capitalize on opportunities as they surface. Small businesses can also make the kinds of marketing-judgment and tweaking-help choices that big businesses can’t make without getting themselves too tangled up in politics.

I have always thought Greyhound to be a great company with great service and a reputation to match, but in the instance cited, they have clearly failed at making the most of what they already have, to achieve their goals quicker and more soundly.

Don’t waste your time, money, and effort trying to be too smart about too many things. Bring in a fresh, informed and experienced, outside perspective to turn what you have to say into a marketing message and approach that energizes employees and suppliers, and that — most importantly — stimulates and generates sales.

302.933.0911  Hal@BusinessWorks.US

Thanks for visiting. Go for your goals!

God Bless You. God Bless America and our troops.

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT Day for someone!

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Mar 27 2009

THE BUSINESS ROAD TO RECEPTION…

VIOLATORS WILL BE TOWED!

                                                                                                          

     Imagine coming here for a business meeting from a small town in another country. You’re just starting to learn English. Your host picks you up at Newark Airport and–intent on getting you to her office in “The Big Apple”–heads for the New Jersey Turnpike and the Lincoln Tunnel into midtown Manhattan. Great Guggamuggah! Talk about culture shock!

     You’ve struggled with deciphering the difference between driving on the parkway and parking in the driveway. You read signs: “CASH” and “NO CASH.” You get cash at this little booth? No, it must mean you give cash. Then why go to “CASH” and pay if you can go to “NO CASH” and act broke and get by for free?

     “EXIT” or “NO EXIT” or “EXIT ONLY” present intriguing options. Then, just to screw up your brain, is “LAST EXIT BEFORE TOLL” (so why not take it to avoid having to choose between “CASH” and “NO CASH”?). Aah, then there’s the whole question about whether “U TURN” or “NO U TURN” that’s just past the “CASH” “NO CASH.” 

     I mean, why would U turn and have to pay again and why would U not be allowed to turn (especially if U needed to re-turn to the little booth to use the bathroom or something)? And wouldn’t your curiosity be aroused in 90-degree July weather about “BRIDGE FREEZES BEFORE ROADWAY”?

     This doesn’t even compare to the questions the signs raise about your head.

     Uh, “CURVES AHEAD” and “STOP AHEAD” are puzzling, but you start to wonder about what kinds of animalistic creatures would urge you to “BRAKE AHEAD.” Then you see “JUGHANDLE AHEAD”…whew! And the radio blames traffic on “RUBBERNECKERS”???

     Standing still next to the “KEEP MOVING” sign in the middle of the tunnel, your host tells you how many hundred feet you are under the Hudson River and then notes how old the tunnel is and that it periodically springs a leak or two but that you’d probably only have to be there awhile. YUGZOWIE!

     So you finally get to the office. The 35th floor reception room with 4-inch thick buzzer entry glass doors next to the elevator has 6 plastic potted palms complete with strategically located yellowing leaves, a plastic-looking gum-chewing receptionist with spike heels, a 6-inch skirt and a plastic tube and a half’s worth of lipstick plastered between her nose and her chin.

     The coffee table sports three ragged copies of PEOPLE magazine from 1997, a National Geographic with the cover missing, and a few odd pages (aren’t they all?) of last week’s New York Times. The carpet has a large stain that resembles a Law & Order murder scene without chalk lines.

     There are dozens of moving black things breeding in the overhead fluorescents. Something piped out of ceiling speakers that resembles music is playing under the static. The coffee maker in the corner looks and smells like it’s been cooking for two days.

     Are you ready for your return flight yet?

     The business road to reception is filled with stuff we all take for granted. We’re used to rushing through this crummy airport route filled with confusion and traffic congestion. We’re used to rushing into office buildings and through disgusting and completely inhospitable reception areas every day without ever stopping to take inventory of what it must look like to a first time visitor.

     We KNOW there are no second first impressions, but we get ourselves in the mindset of thinking no one notices or cares about these things. They do and they do!

     When you take a customer, client, patient, prospect, associate, vendor, employee, friend or relative into your community and work environment , be sensitive to what that person is experiencing (especially someone from out of town!) and take the trouble to clean up the act before that individual’s arrival. Please note the word “before.” Thank you.   

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Hal@Businessworks.US or 302.933.0116

 “The price of freedom is eternal vigilance!” [Thomas Jefferson]

Thanks for visiting. Go for your goals. God Bless You.

Make today a GREAT day for someone!

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