May 15 2010

ARE YOU SINGING TO YOUR CUSTOMERS?

“Hot Diggity,

                                      

dog-diggity,

                             

BOOM, what you

                                   

do to me . . .”

–PERRY COMO [Yeah, I know; he was before your time.]

     If you’re not celebrating your customers (clients/patients) regularly, it may be time to question priorities. In case you missed one of my past blog post references, it costs five (5) times as much money to get a new customer as it does to keep an existing one!

     And in case you haven’t noticed, or it’s escaped your awareness, existing customers send you new customers. Prospects don’t send prospects.

     Many small businesses and professional practices get to grow up and be big businesses and professional practices by catering to the customers they have. The best source of business is existing and past business.

     Cold-calling is essential to any meaningful sales strategy, but it needs –ALWAYS– to take a back seat to nurturing your existing and past customer base because that’s your bread and butter, and because your customer base will drive many more prospects to your door than you’re going to be able to ferret out for yourself with cold-calls.

     HOW to kick some customer catering and appreciation into gear? Have a party. Host a customer-families-only midnight sale. Email out 72-hour discount special certificates. Send “Thank You” cards out at Thanksgiving and birthday cards on birthdays. Call together a focus group discussion (with appropriate rewards) to review your service pros and cons!

     Offer discounts or credits for referrals. Send in that charitable donation you make every year in the names of your customers. Feature your customers in your newsletter and/or in a series of news releases. Post the releases free on www.BizBrag.com and have BizBrag email them out for you to whatever list you provide — also free!

     Make “How goes it?” followup calls. Imagine actually getting a phone call from a restaurant, accounting firm, or construction contractor just to ask if your last visit was a good one, and what could you suggest to make the next visit even better? (How would YOU feel? Who would YOU tell?) And do this REGULARLY with existing clients.

     Parties and all that stuff too expensive right now? Make it a bagels and coffee breakfast stop-by reception for customers only. Combine forces and split up costs with neighboring businesses; you’ll even gain customers from one another in the process.

     No time? Hand the idea or the event off (with $25 cash or credit, or sports or concert  tickets, or dinner for two, or a limo trip?) to a relative or student intern or employee to organize and promote.

Whatever you do, do something. Try AAA:

Customers like being Appreciated, Acknowledged and Asked!  

# # #    

Call me at 302.933.0911 or comment below

or email Hal@BusinessWorks.US 

Thanks for visiting.  Go for your goals!  God Bless You!

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

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