In business and life:

THINGS AREN’T

ALWAYS WHAT

THEY SEEM

The business world is filled

with its share of illusionists.

Look in the mirror. Are you

coughing from the smoke?

We are under relentless media bombardment of fake unemployment numbers. The make-believe news has risen to howling proportions. It’s the White House’s feeble attempt to have us all swallow that the economy is on the upswing (which failure to confirm requires, merely, a trip to your nearest gaspump, with $8 a gallon coming soon to you!).

Just the word “gaspump” puts a gasp in your ump, right?

Probably because it prompts you to remember the last guy who ripped you off.

(Am I imaging this? I doubt it!)

Looking back to November, 2008, should remind us all that in business as well as government (and all of life!), what you see is not always what you get!

                                           

Though most of us think the Latin phrase “Caveat Emptor” — Let the buyer beware— first surfaced in the Ralph Nader consumerism movement of the 1960s, the birth of its use was in fact claimed in 1523, would you believe? So, bottom line here is that deception in business has been around for awhile.

Talk with anyone who sailed through the last few years of the “Dot Gone” Revolution in the 1990s, and you’ll hear sad tales of almost jumping out of tall buildings. I lost $500,000 with a legal signed contract in hand. Another family member lost $1.5 million with a signed contract in hand. The lesson? Signed documents mean nothing!

Where does that leave us? Having to be V~E~R~Y cautious about others we do business with. I’m not so much talking about customers (though big-ticket product and service customers have been known to take what they can and run). I’m really referring more to employment and investor and loan arrangements — big bucks deals!

But I’m also keying in on small business ripoffs that cost big-time hours and effort.

Those are the real killers of entrepreneurial spirit!

I need to make sales to eat.

It’s often hard to do due diligence on a small-time business down the road or in the next town enough to find out that the owner is a scam artist, looking to con as much information from your brain as possible, for free!

Experience has taught me some, but –in the end– I still have to sell my services. Selling services requires giving services. You can sample the pastrami in a deli, but any kind of consultant (except maybe a pastrami consultant) has to provide a sampling of know-how and experience, and that takes time. And time costs money.

So figuring out how to best parcel out samples of your expertise in order to hook the fish but not lose your shirt is the ultimate challenge. And you may never win if you don’t approach prospects with reserved skepticism. I’m not suggesting distrust. I trust everyone until they prove otherwise. I’m talking about being yellow-light-cautious. 

Not everyone has your integrity. Not everyone believes in God. Not everyone functions completely on her or his own. (You’ve heard of silent partners? Wives? In-laws?)

There’s not a whole lot we can do about gas prices, but we always have control of whom we choose to do business with. Yellow lights are only followed by red lights!

Stay alert. Don’t get hurt!

# # #

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson]

Make today a GREAT day for someone! 

Follow, deliver, be urgent

and reckless

hardly sounds like a

success formula, but 

. . . NOTHING in business is more telling about the character and integrity of an individual or organization than the honoring (or not) of commitments.

1. Consistent follow-through and follow-up

2. Delivery of what’s promised when it’s promised

3. An all-pervasive sense of urgency, and 

4. The reckless pursuit of customer delight

. . . are the marks of true business leadership.

Underpinning those magical business attitudes are respect for others, and a mission to maintain quality and value at every turn.

Besides –that all by themselves– those qualities make for explosively productive marketing and branding programs, regardless of the nature of the business or the goods or services offered.

Humans buy benefits first, attitude of the provider or supplier second, and product or service features a distant third.

Who knew? Not most business owners (who continually insist on marketing features first, and who routinely dismiss attitude issues as ones that impact the bottom line, and that they have little or no control over).

In fact, benefits and attitude offered are the engines that drive the bottom line. They are also largely a matter of choice. Attitude is 100% choice. If product or service benefits are limited, it’s because someone at some point didn’t recognize or flex that 100% choice muscle in the process or decision making about what to offer customers. But choosing a corrected attitude can upgrade the benefits.   

The only problem is that I can just barely think of slightly more than a handful of businesses in my lifetime that actually deliver consistent follow-through and follow-up, delivery of what’s promised when it’s promised, an all-pervasive sense of urgency, and the reckless pursuit of customer delight.

You?

What happens when you put these four yardsticks up against the ways you think and the ways your organization is doing business right now? How do you and your business measure up?

Are your weakest-link areas ones you can correct/adjust/improve or boost on your own, or will you do better to enlist outside help? How big of an issue are the expenses associated with getting expert input? What’s your opportunity loss?

You could well be, for example, losing more dollars worth of business opportunities right now because your and your business’s emphasis are on the least productive points (like marketing features?) which could easily be costing you more than to bring in a professional specialist who can help you stop the trickle before it becomes a flood.

If you go this direction, be careful about who you choose to step in. Make sure that that team or group or individual exemplifies the four points identified above. Yes, there are plenty of earnest and capable individuals (especially) out there who can deliver the results you seek. Do due diligence. Ask for references and ask references for references. Use your gut instincts.

~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!