The bigger they are,

the harder YOU fall

 …but the little guys

can cripple you too!

Here’s the inside scoop on “outside” marketing experts . . . 35 years’ worth of experience and considered judgment for you to chew and digest:

WEBSITE DESIGNERS who claim to have the gift of marketing genius have nada. If they’re older than 14 to start with — even 30-something — they are still probably 14 mentally; and odds are they haven’t a clue about marketing, but have learned to sound convincing about it. Exceptions? Sure. Check my blogroll.

AD AGENCIES know less than website designers. They are heavily invested in winning themselves awards and cornering clients into excessive payments. They have no down-in-the-trenches sense of how to make sales, nor do they particularly care as long as the next big client stands ready on the horizon.

•      They are particularly skilled at song and dance “dog and pony shows” that tell clients how great it’s going to be but that accomplish nothing to write home about, as long as the next big client stands ready on the horizon.
•      If you’re looking for artsy or funny or insulting or dramatic ads and commercials that have high impact but make no sales, go to an ad agency. And the bigger the agency, the more it will cost you and the least likely you’ll get the results you seek.

PR FIRMS do have a pretty good camaraderie with numerous media people and can be effective — depending on whether you pay them $10,000 a month or $15,000 a month — at wining and dining and schmoozing editors, writers, and sometimes publishers into considering coverage for the news releases they write and submit for you.

•      And they certainly know how to play the news release format game, but they rarely if ever are able to capture the essence of your business message and bring about action because they almost universally seem to think they know more about your business than you do. So what comes out is mundane, meaningless babble.
•      Make them write three test releases and explain why the words in them are the best words and who and when they would submit them to and why.

MARKETING GROUPS will tell you they’ve got you covered, yet only a minuscule number actually realize that marketing is the umbrella and that the functions under that umbrella include sales, advertising, promotion, packaging, pricing, merchandising, PR (public relations), industry and investor relations, customer service, CRM (Customer Relationship Management), website design and development, email and social media promotional activities, employee alumni associations, buzz (word-of-mouth) marketing, and on and on.

•      Ask them HOW they “cover” you and see how many of these avenues are mentioned.  

MEDIA. Would you have a guy from the slaughterhouse prepare your meals?

SBA SCORE COUNSELORS. SCORE is Senior Corps of Retired Executives. A lot of the world’s nicest, most well-intentioned people in this organization that provides FREE consulting.

•      Unfortunately, like the federal government they represent, they are completely out of touch with the realities of day-to-day business management, and may as well be on Jupiter for the marketing guidance they provide. Time is money. Don’t waste your time.

     What’s left? Independent consultants and project managers. Probably these folks represent your best choice, but only if you’re careful in your selection. Some of them are just as crooked as many of the others.

     ASK QUESTIONS. Ask for explanations about HOW a candidate thinks about what she or he claims to have accomplished. Ask for examples. Ask why something that worked well worked well and why something that didn’t, didn’t. How confidentially do they offer information? Who are a couple of client types they can suggest for you to contact to confirm.

     Beware of self-proclaimed “experts”

with cookie-cutter solutions!

# # #  

302.933.0116  Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

“The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

Should “A-Rod” 

be negotiating

terms for Scott Boras

to play third base?

     With immediate apologies to all those “not a baseball fan” types who prefer brawn-over-brain sports that require heavy drinking to appreciate, and, oh yes, apologies also to all those who suffered great heartache at having to see Olympic curling competition come to an end.

     It’s just that even Herman’s Hermits have heard of baseball’s super-star Yankee slickster, and America’s champion sports agent (No, not the Tom Cruise character from the “Show me the money!” movie). And everyone knows that neither of these guys could do the other’s job with even a shred of success. Besides, it hooked you into reading this, right? 

     Well, this is not much ado about nothing because business owners and managers insist everyday on putting the avalanche of marketing burdens on the shoulders of salespeople who haven’t a clue about the most appropriate tools to use, nor any sense of the command of psychology needed to make those tools work effectively. And designating marketing people for sales roles can be an even bigger joke.

     Marketing is not sales. Sales is a function of marketing.

     Marketing is also the umbrella over all these other functions: pricing; packaging; online and offline promotion, merchandising, and advertising; online and offline public relations, community relations, investor relations, industry relations, business alumni relations, and much of customer relations; professional practice development; formalized networking, blogging, and social media activities; website design and development; and “buzz” (word-of-mouth) marketing.

     Sales has many parts to it. Not the least of these is that being a sales representative means running one’s own small sales performance business complete with bookkeeping and all the other migraine-promoters. But sales is sales.

     Marketers are the planners, organizers, strategists and creators. Salespeople are the movers and shakers. Salespeople are the lifeblood of every organization. Marketers provide the support services that bring prospects to the point of sale. Salespeople sell!

     If you want your salespeople to do a better job of selling, let them sell. Take away the responsibility for marketing that drains their energy, makes them crazy and is beyond their comprehension to begin with, and let them sell.

     Give the responsibility for marketing to people who are trained to do marketing. Let them come up with the words and pictures and designs and plans and budgets and strategies and slogans and jingles and branding lines and media plans and scripts and news releases and online program approaches.

     When their work succeeds at driving prospects to your door, reward them for the results; but then let your salespeople do their job! 

     Of course they all need to interact and share insights with one another. The more each team and individual knows about what makes the other(s) tick, the more successful all of them will be, and so will be your business. Your greatest challenge is to motivate everyone to do what they do best to take your business in the direction you want it to go. That’s leadership, and only you can do that!

Comment below or direct to Hal@BUSINESSWORKS.US Thanks for visiting. Go for your goals! God Bless You! Make it a GREAT Day! Get blog emails FREE via RSS feed OR $1 mo Amazon Kindle. Gr8 Gift 4 GRANDPARENTS: http://bit.ly/3nDlGF