Nov 29 2010

Business Owner’s Most Dreaded Two Words

P A Y     N O W !

F o o l e d   y o u,  h u h ?

(You thought maybe the two words were: %@~&  *#^! ?)


Well, consider this: The last thing small or medium-size professional practice or business owners or managers want, is a surprise!

Nobody wants a management or staffing surprise. Nor an operational or equipment surprise.  And –in my lifetime, and discounting the futile pursuit of a winning lottery ticket– I’ve never met or even ever heard of anyone in search of a financial surprise! 

News Flash . . .

Unexpected, unplanned-for immediate

payment is due on the spot!  “PAY NOW!” . . . OW!  


Unfortunately, with many (normally till-dipping) hands being forced by sputtering national and global economic crises, financial surprises have become all too common going forward from 2008.

The kinds of trigger fingers that pull off high-pressure instant payment demands are big-time stress creators. 

Listen,” he says into the phone, “your 4pm Friday order requested RUSH delivery; it’s 8am Saturday; if you can’t get here to open your business and pay the $742.37 due, I have no choice but to ship it back and you’ll get it in a week or two!” (AAaaack!) 


I’m sorry no one told you that the minute you sign this, like you just did, you are guaranteeing immediate cash payment of $27,000.

If you can’t come up with that amount by the end of the day, a warrant will be served requiring payment in full in ten days plus $5,000 in interest, late fees, and attorney costs.

So what’s it gonna be? 27 now or 32 big ones a week from Thursday?” (AAaaack!) 


The good news is that you have no outstanding delinquencies.

The bad news is that you have only until Friday to produce $38,579.46 in back taxes for the IRS Agents who called to say they’ll be here at 9am sharp.

No, the accountant didn’t know that the prior accountant had been withholding the withholding . . .” (AAaaack!)


Are you getting ulcers just from reading these? Okay, well, maybe at least a little lump in your throat?

How do you think YOUR customers, clients and patients feel about YOUR collection tactics? Are you leaving them breathing room? Have your policies stretched enough to accommodate today’s hard times?

Are you taking full advantage of the opportunities to strengthen your reputation for being a high-trust, integrity-based, good citizen business by helping out those who’ve been loyal patrons?

People who were there for you when you needed customers, who have returned time and again, who have referred others, who treat you and your staff like members of their community. (To borrow an old slogan from the world’s leading experts in product and service consistency and change just one word: THEY deserve a break today!)

You “OWE” it to them? Absolutely.


And when you SHOW it to them, sit back and enjoy the magic carpet ride it puts you on! Your business will fly over the competition and never slow down because everyone appreciates a business that proves its appreciation for the business it gets!

No need to give the store away. Simply do what you can to make it easier for your customers, clients and patients to pay for the goods and services they purchase from you. . . the same way you’d like suppliers and vendors to treat you.

We all need to lean a bit on one another these days, and surprise financial demands and pronouncements serve only to short-circuit those opportunities to cultivate and build a loyal following on human values.

Dignity and respect and helping others go the extra mile accomplishes more than shouts, pouts, threats, and late charges. Idealistic and naive? No, realistic and experienced.  


302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

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Jul 28 2009


Economic Tsunami?


 Don’t fight it. Float on it!


     There’s no doubt about it, financial stress can overwhelm even the best of business leaders. It takes an unwavering, cock-sure, impenetrable. positive attitude to stand tall while the walls are crumbling.

     Every business owner has been there. Some are getting it for the first time thanks to the economic environment, and–for those–the experience is numbing. How can it be? I’ve worked so hard. We deserve better than this?

     Probably true, but reality dictates that it doesn’t matter. Reality can be awfully cruel and horribly harsh, but reality is where we have to live if we are ever to turn things around. Fantasy is where the losers go.

     First and foremost, when the economic tsunami strikes your business, stop worrying about arranging the beach chairs. Get on anything that floats and plan to ride it out. Focus every waking moment’s energy on where you are, not where you’re going, or even worse, if you’ll get there.

     The more you pay attention to anticipating the other shoe drop, the more you are diverting productive energy and resources away from the places they are most required to ride out the storm, to innovate, to create new revenue streams, to smack yourself in the side of the head and start thinking in new ways.

     The more you worry about the other shoe, the less time, attention, effort, energy and positive forward motion you’ll have available to activate. This will result in the other shoe finding it’s way to thump on your ceiling lickity-split! 

      STOP draining your resources and energy with worry about future fantasy (It’s not here yet, and may never come). STOP draining your strength with dwelling on past screw-ups and who did what to whom (It’s over and past and there’s NOTHING you can do to change it).


 # # # or comment below.

Thanks for visiting. Go for your goals, good night and God bless you!

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