Customer Service Lessons From Our Military!

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Adapted from an original archived blog post on this site…

WHY DO YOU THINK U.S. MILITARY

PERSONNEL ARE SO MUCH BETTER

AT RELATIONSHIP-BUILDING THAN

CORPORATE EMPLOYEES?

                                                                                                                                                                                                                  

What?  You think this isn’t true?  I’ve got news for you.  The comparison is not even close. 

Pick up your phone and call any U.S. Military installation with a request for information about any aspect of life on the base you’re interested in—from when’s the next parade, to how do you reach the person in charge of the USO lounge or the family service center, to whether it’s possible to arrange a tour for your child’s school class—and see what you get! 

Besides the standard “Yes, Sir!” and “No, M’am!” courtesies, you will (I’m willing to bet) be treated to honest, direct, friendly responses.  And sincerity.  I actually hear sincerity coming across on the phone. 

Oh, and odds are pretty good you’ll also speak with a real live human being and, on top of that, a real live human being who’s not sounding like you’ve just demolished her or his hopes for having a nice day with your interruptive call. 

You might even get someone on the line who sounds interested in what you have to say! 

Positively, you won’t be hearing sloshing ice cubes, straw-sucking and cracking gum on the other end. 

                                                                          

I’ve had this positive military telephone courtesy experience a number of times in recent years, but never gave it much thought until getting dissed or badgered or completely misunderstood in a few calls to big companies in attempts to identify the best and most economical services to buy. 

Then, I had the good fortune of making half a dozen ”blind” or “cold” calls to Dover Air Force Base to try tracking down a couple of sales prospects for a client of mine, and “like sunshine on a rainy day,” one after another, the nicest, friendliest, most helpful people I have called in months.  (And not so incidentally, they all spoke fluent English!) 

Each listened carefully without interrupting.  Each asked questions to help qualify my interests.  Each suggested names and numbers and situations I might want to consider and no one rushed me. 

One even gave me a very candid and objective assessment of what she though my odds would be with each of the four other officers she referred.

All I kept thinking was why can’t tech companies, as a prime example, take a page here?  Why does it have to be so difficult to be treated appreciatively and respectfully by a company I’m looking to spend my hard-earned money with? 

Why aren’t corporate telephone people standing on their heads to exude overkill courtesy to prospective and actual buyers?

Anyway, besides the fact that our blessed troops take pride in what they do, and are proud of the nation, and we the people they represent, it seems to me that the sense of discipline (and resultant self-discipline) our military personnel buy into is the single training difference (from businesses) that most impacts external public relations. What do YOU think? 

     Before I forget saying what should be said,

to every past and present member of the

Armed Services, not just today on

Veteran’s Day, but every day by all of us:

                                        

Thank you ladies and gentlemen

                                                 

for your service to our country! 

                                                                                                                

     So, do companies need to give demerits and KP duty?  Hmmmmm might be a damn good idea, actually!

~~~~~~~~~~~~~~~~~

www.TheWriterWorks.com  

302.933.0116 or Hal@BusinessWorks.US  

Thanks for visiting. Go for your goals! God Bless You,

and God Bless all of our U.S. Troops and Veterans.

 “The price of freedom is eternal vigilance!” [Thomas Jefferson] 

Make today a GREAT day for someone!

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